Customer Service Assistant - Animed Direct
Practice Site:
1. Animed Direct
Animed Direct
Due to expansion of our team, an exciting opportunity has arisen for a Part time Customer Service Assistant to join Animed Direct on a permanent basis.
In this role, you will work as part of a contact centre team to ensure customer queries and orders are efficiently responded to and resolved.
Animed Direct was established in and sells animal medicines, pet food and accessories to customers across the UK.
Some of your key duties include the following:
2. Being there for the customer when needed, answering telephone calls and Live chats through the day.
3. Striving for excellence, offering the best level of service to each customer.
4. Resolving customer issues in the most efficient time frame.
5. Accurately recording details of enquiries, comments and constructive feedback so we can look to continuously improve customer journeys.
To be successful, you will need to be able to demonstrate:
6. You're a real people person, happy to engage customers through the day, often taking back to back calls or Live chats.
7. Communication is key, so offering a high level of service, written or verbal, being clear and professional throughout.
8. Active listener, understanding what the customer needs, and knowing when to show empathy.
9. IT skills, we use multiple systems and being able to comfortably hop between these on calls is important.
This role is 32 hours per week (4 x 8 hour shifts).
Preference for the successful candidate to work at the beginning of the week, but working a Saturday is an option if this works best for you
Location: Hybrid – The role will involve a mixture of working in ourDiss office (2 days a week) and working from home. Initial Training, however, would need to be two full weeks on site in Diss office.
In addition to a salary of £11.44 per hour, we offer benefits including;
10. Up to 7 weeks holiday (with our buy/sell holiday scheme)
11. 1 day extra holiday per year up to 5 years
12. Access to our industry leading sharesave scheme
13. Enhanced maternity/paternity/adoption leave
14. Heavily discounted pet healthcare
15. Continued professional development
16. A range of flexible benefits such as GymFlex and Cycle to Work to suit your needs
If interested this exciting opportunity,