How will you personally make a difference?
Your responsibility is to promptly convert orders to invoices, delivering on our promises to our clients in terms of delivery times, accuracy, and quality. You should achieve technical excellence in all that you do. You should co-ordinate our customers' expectations with our own resources to ensure the highest levels of customer service. Your work is crucial to enable the business to realize its income potential so that we can grow and expand our operations.
Your activities will uphold our reputation in our industries and keep water reuse and its benefits at the forefront of the sustainability agenda. Your work is crucial to our goal of water reuse becoming the “norm” in all buildings in the UK and Stormsaver being seen as a leader in water reuse innovation. The success of your work has a direct impact on whether customers will return to us to place future orders.
You will work closely with all departments in the business to ensure we deliver excellence to our customers and that you continuously improve your knowledge of our products and the industry. As part of trusting you with these responsibilities we expect you to be accountable for excellent and timely delivery of your work, to really take ownership of your particular area in the business and to take pride in everything you do.
Key Responsibilities
Project management
* Answer all incoming enquiries be they calls or emails, to the operations department.
* Project manage new commercial and upgrade orders from point of order through deliveries, installation, commissioning, and site visits.
* Liaise closely with the production coordinator, sales estimators, manufacturing team, engineering, and finance teams to deliver projects to requirements, on time and to the highest quality, within the quickest practical timescales.
* Co-ordinate deliveries from the Stormsaver office to client sites.
* To co-ordinate deliveries for Free Issue items from Stormsaver to our suppliers.
* Co-ordinate and plan engineers' diaries to take into account the following:
- The clients' needs and best possible response times
- The urgency of the work required
- Minimal possible driving time for engineers
- Maximised amount of visits in one working day/week in the same location or on the way to other locations
- Overnight stays
- Sensible working hours, ensuring good engineer well-being and rest time
* Ensure that engineers are fully prepared the week before the visits with any documentation needed, equipment needed, and ensure calendar entries are comprehensive and have all information needed.
* Maintaining and updating the project records as required following any changes to the specification or order in PSA or in V Drive.
* Create and maintain work orders in PSA ensuring the dates are accurate and the status is current.
* Ensure provision to the client of all health and safety paperwork as required for attendance on site.
* Attend handover, business, or client meetings as required.
* Provide technical help to end users and ensure that you are expert in your field so that your advice can be relied upon.
Customer Service
* To provide a point of contact for all clients who are on site.
* Customer service calls at the end of each site completion to maintain ongoing relationships and establish a point of contact for the client of the building to lead to ongoing maintenance contracts.
* Communicate confidently with clients and suppliers via telephone, email, via Teams, or in person as required.
* Manage difficult situations professionally and always strive to do the best for the customer as well as for the business.
Finance
* Liaise with the finance team to issue invoices after deliveries.
* Liaise with the finance team to check available credit and support with chasing invoices for overdue debts. Minimise exposing the business to financial risk by managing when we send deliveries in line with payment terms agreed.
* Monitor and maintain credit facilities in line with deliveries to ensure financial risk is minimized.
* Work with the finance team to keep the order book up to date with outstanding orders and cancellations.
Additional Responsibilities
Administration
* Maintaining and updating the client and company records as required following any in PSA or in V Drive. Ensure that all data stored in the CRM is current and up to date to deliver accurate information.
* Learn, understand and keep up to date on industry news, standards, and legislation.
* Manage all administration created by your own work.
Passion & Teamwork
* Uphold Stormsaver’s Vision Mission and Values in all that you do.
* Care about and be passionate about your role. Strive for excellence, accuracy, and quality and think beyond the immediate task at hand to more long-term solutions for the business.
* Work closely with the production co-ordinator, maintenance project co-ordinators, and operations manager on a daily basis to ensure smooth operations throughout the team and provide support when needed or to cover absence.
* Support the sales team post order and continue client support for repeat sales.
* Be creative with solutions and ideas and contribute actively to meetings and ideas sessions.
* Support the work of the marketing team by being active on LinkedIn and liking and sharing our social media as well as seeking opportunities for positive reviews, honest feedback, and testimonials.
* Follow all company policies and procedures.
* Any other reasonable tasks that may be required from time to time.
Skills
* High level of competency with MS Office, including Word, Excel, and Outlook.
* High level of competency using the internet, including emails and mapping websites.
* Technical knowledge (training will be given).
* Ability to think on your feet and be self-motivated.
* Ability to multi-task.
* Ability to work under pressure and problem solve.
* Independence and self-reliance.
* Organised and methodical, with attention to detail.
* Excellent communication skills, both written and verbal with confident telephone manner.
* Be personable, friendly and have excellent listening skills.
* Enthusiastic and hardworking attitude.
* A team player.
* Assertiveness; ability to deal with contractors in a firm but polite manner.
Experience
You will need to have:
* Project management experience (minimum 2 years).
* Experience using Microsoft office programs, particularly Outlook.
* Experience using Google maps (or similar) to search locations and create routes with multiple stop points.
* Experience of working with Technical Products.
* Experience of working with CRMs.
* Understanding of health & safety at work.
Whilst not essential, it would be an advantage to:
* Have experience scheduling jobs, visits, deliveries, or people.
* Have worked within the construction industry, water industry, or similar field.
* Good knowledge of UK Geography.
* Customer service experience.
Our offering to you
* Full-time position based at Hockerton, near Southwell in Nottinghamshire.
* Working Hours are Monday-Friday 8.30am – 5.00pm.
* Annual gross salary of £23,000 with an increase to £25,000 following completion of a satisfactory 6-month probationary period.
* Provision of NEST employer pension benefit, following the completion of required scheme period of employment.
* Holiday entitlement of 20 days per annum, plus statutory days, rising by 1 day per year to a maximum of 25, following completion of 2 full years’ service.
* Annual, non-contractual bonus for meeting company targets.
* Free parking on site.
* Regular training provided.
* Full Christmas shutdown period.
* Friendly team with regular social events.
* Working with a passionate, friendly team of experts in an industry which is about to grow hugely.
Apply now
Email your CV to careers@stormsaver.com
Job Types: Full-time, Permanent
Pay: £23,000.00-£25,000.00 per year
Additional pay:
* Yearly bonus
Benefits:
* Company events
* Company pension
* Free parking
* On-site parking
Schedule:
* Day shift
* Monday to Friday
* No weekends
Ability to commute/relocate:
* Newark-on-Trent, Nottinghamshire: reliably commute or plan to relocate before starting work (required)
Experience:
* Project Management: 2 years (required)
Language:
* English (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person
Reference ID: Commercial Project Coordinator
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