Assistant Duty Manager at The Swan Chapel Down.
* Hours: Full time
* The Salary: Up to £35k (dependant on experience)
* Duration: Permanent vacancy
* 28 Days paid holiday
* Discount on food & drink in all our wonderful venues for you and your friends/ family – The Beacon, The Swan and Kingdom www.illbemother.co.uk
* Exciting annual team events
* Different training opportunities
* Long term career opportunities and progression
* Opportunity to work with a passionately growing restaurant group
About Us:
The Swan Chapel Down is a premier destination renowned for its exceptional hospitality, beautiful events, and soon-to-open wholefood cafe. We pride ourselves on providing high-quality service in a warm, welcoming environment. We are looking for a passionate and personable Assistant Duty Manager to join our dedicated team.
Job Overview:
As the Assistant Duty Manager, you will play a crucial role in maintaining high standards of service and enhancing the guest experience. You will assist in overseeing daily operations in the absence of the General Manager, ensuring customer satisfaction, and contributing to the growth of our event business. A significant part of your role will also involve the successful launch and management of our new wholefood cafe.
Key Responsibilities:
1. Assist the Duty Manager in overseeing daily operations, ensuring the highest standards of hospitality are consistently met.
2. Foster a welcoming and personable atmosphere for guests, enhancing their overall experience.
3. Supervise and train staff, promoting a culture of excellence and continuous improvement.
4. Collaborate with the events team to grow our event business, from planning to execution.
5. Assist with the opening and ongoing management of the wholefood cafe, ensuring it meets our standards and guest expectations.
6. Address guest inquiries, complaints, and feedback promptly and effectively.
7. Ensure compliance with health and safety regulations.
8. Manage inventory, order supplies, and maintain operational budgets.
9. Assist in marketing and promotional activities to attract new customers and retain existing ones.
Qualifications:
1. Proven experience in a supervisory role within the hospitality industry.
2. Strong interpersonal skills with a genuine passion for hospitality.
3. Excellent communication and leadership abilities.
4. Ability to manage multiple tasks and work under pressure.
5. Experience in event planning and execution.
6. Knowledge of wholefood trends and café management is a plus.
7. Flexible schedule, including availability to work weekends and holidays.
8. High standards of personal presentation and customer service.
What We Offer:
1. Competitive salary and benefits package.
2. Opportunity to work in a dynamic and supportive environment.
3. Career growth and development opportunities.
4. A chance to be part of an exciting new venture within a reputable establishment.
How to Apply:
Interested candidates are invited to send their resume and a cover letter detailing their relevant experience and why they are passionate about hospitality to pete@illbemother.co.uk.
Join us at The Swan Chapel Down and be a part of our mission to provide unforgettable experiences for our guests while growing and innovating our services.
** Please ensure your eligibility to work in the UK before applying.
** We are an equal opportunity employer and value diversity at our company.
Job Types: Full-time, Permanent
Pay: £30,000.00-£35,000.00 per year
Benefits:
* Company pension
* Discounted or free food
* Employee discount
* On-site parking
Work Location: In person
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