Job summary University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us. Please see below for detailed job description of the role. Main duties of the job We are excited to offer an apprenticeship post in our Child Health team. The team consists of all different specialities that support children needing short and and long term care. This post is varied in all aspects of hospital administration. The successful applicate will be working with admissions clerks and secretarial teams on a daily basis supporting in the day to day running of the admin to help support families in their journey through the specialist care offered in the Children's hospital. The apprenticeship will offer opportunities to shadow all teams across child health to help build knowledge and understanding of working within a hospital setting. About us As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. Due to the nature of this role and service, this role is on-site and the hours are as advertised. Please talk to us at interview about the flexibility you need, and we will explore what's possible for the role and service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted. This post will be based on site Monday to Friday between the office hours of 08:00 - 17:00. Specific details and flexible working options can be discussed as part of the interview process. UHS employees can access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. Date posted 01 November 2024 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum pro rata Contract Apprenticeship Duration 18 months Working pattern Full-time, Part-time Reference number 188-AC241024 Job locations Southampton General Hospital Tremona Road Southampton SO16 6YD Job description Job responsibilities We are looking for someone that is ready to build an understanding in the general day to day administration that is carried out in the children's hospital offering support to undertake the general admin and clerical work that is carried out across all of child health. We are looking for someone that is wanting to develop their communications skills to be able to confidently action emails, receive telephone calls, responding efficiently and promptly to queries from a variety of sources. You will be working in a team and an ability to prioritise your working day with guidance from team members and line managers would be desirable. Job description Job responsibilities We are looking for someone that is ready to build an understanding in the general day to day administration that is carried out in the children's hospital offering support to undertake the general admin and clerical work that is carried out across all of child health. We are looking for someone that is wanting to develop their communications skills to be able to confidently action emails, receive telephone calls, responding efficiently and promptly to queries from a variety of sources. You will be working in a team and an ability to prioritise your working day with guidance from team members and line managers would be desirable. Person Specification Qualifications, Knowledge & Experience Essential Good standard of education with literacy and numeracy skills to GCSE pass level 4-9 Experience of working in a customer led environment Evidence of computer literacy Competent in the use of Microsoft Office packages Flexible - ability to work shifts that include evenings and Saturdays Desirable Courses/further study attended to demonstrate evidence of personal development NVQ 2 diploma or equivalent Experience of working shifts Call handling experience Proficient in the use of hospital computerised patient systems Values & Behaviours Essential Patients First Always Improving Working Together Person Specification Qualifications, Knowledge & Experience Essential Good standard of education with literacy and numeracy skills to GCSE pass level 4-9 Experience of working in a customer led environment Evidence of computer literacy Competent in the use of Microsoft Office packages Flexible - ability to work shifts that include evenings and Saturdays Desirable Courses/further study attended to demonstrate evidence of personal development NVQ 2 diploma or equivalent Experience of working shifts Call handling experience Proficient in the use of hospital computerised patient systems Values & Behaviours Essential Patients First Always Improving Working Together Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name University Hospital Southampton NHS Trust Address Southampton General Hospital Tremona Road Southampton SO16 6YD Employer's website https://www.uhs.nhs.uk/home.aspx (Opens in a new tab)