Our client is seeking a Quality Assurance Specialist to maintain the highest standards across all customer touchpoints.
This is an exceptional opportunity for a Quality Assurance Specialist to join this global company within their prestigious, modern Chester office. The role is a full-time permanent contract.
Pay and Benefits:
The hours of work are Monday-Friday 8:30am-4:30pm or 9:00am-5:00pm.
Salary: £29,000-£31,000
The Quality Assurance Specialist will be rewarded with a fantastic benefits package including, 26 days annual leave plus bank holidays, company bonus scheme, contributory pension scheme, life assurance, free onsite parking and more.
Key Responsibilities:
The successful candidate will:
* Score monthly calls for customer service and technical support
* Collaborate with team managers to review calls, provide constructive feedback, and identify opportunities for improvement
* Conduct audit checks to minimize errors and ensure KPIs and targets are consistently met
* As the Local Point of Contact (LPoC) for all brands, you will handle potential quality complaints in alignment with our Global Quality Management System
* A key part of the role will be ensuring there is a clear process in the UK to support customers when issues arise
* Working closely with the management team, you will ensure that all departments meet the established quality standards
* Effective communication both internally and externally with customers is essenti...