As an Account Services Executive, you will be the first point of contact for customers, ensuring a seamless service experience from initial onboarding to ongoing account management. You will play a key role in managing a defined territory from our head office, working closely with Business Development Managers (BDMs) and internal sales support teams to drive customer satisfaction, retain existing clients, and support business growth.
Your role will also involve upselling radio care packages and promoting service and maintenance solutions, ensuring clients maximise the value of their communication systems. You will act as a key liaison between clients and internal teams, ensuring smooth communication and efficient service delivery.
Key Responsibilities:
* Customer Account Management: Serve as the primary point of contact for clients, building strong, lasting relationships and proactively managing their accounts.
* Territory Management: Oversee a designated customer base from our head office, ensuring consistent engagement and support.
* Sales & Service Upselling: Identify opportunities to upsell radio care packages and service/maintenance agreements, helping customers optimise their solutions.
* Support for BDMs: Work closely with the Business Development Managers to assist with new account acquisitions and drive sales opportunities.
* Service & Maintenance Coordination: Ensure customers are aware of and engaged with our service and maintenance offerings, supporting contract renewals and customer satisfaction.
* Customer Support & Issue Resolution: Address queries, resolve customer issues promptly, and ensure a positive experience.
* Project Coordination: Work with internal sales, technical, and marketing teams to ensure the smooth delivery of solutions tailored to client needs.
* Account Growth & Retention: Develop strategies to enhance customer retention, loyalty, and account expansion.
* Contract Renewals & Negotiations: Assist with contract renewals, ensuring continued service agreements under mutually beneficial terms.
Key Skills & Experience:
* Proven experience in account management, customer service, or sales support, ideally within the communications, technology, or a fast-paced industry.
* Strong interpersonal and communication skills, with the ability to build and maintain effective relationships with clients and internal teams.
* Exceptional organisational skills and the ability to manage multiple accounts and projects simultaneously.
* A proactive, customer-centric approach to problem-solving and account management.
* Experience supporting Business Development Managers and working with sales support teams.
* The ability to manage and prioritise tasks effectively to meet deadlines and customer needs.
* A team-oriented attitude with a strong focus on collaboration and service excellence.
Bonus & Benefits:
* Annual Bonus: Performance-based bonus awarded annually, linked to salary and overall performance.
* Time Off: Enjoy an additional day off for your birthday and an extra 3 days off between Christmas and the New Year as part of our commitment to work-life balance.
* Professional Growth: Opportunities for career progression and development within a thriving company.