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Continuous Improvement Delivery Manager, Edinburgh
Client:
Location: Edinburgh, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
482cb05ab754
Job Views:
108
Posted:
14.03.2025
Expiry Date:
28.04.2025
Job Description:
Continuous Improvement Delivery Manager
Who are Diligenta?
Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.
Summary of the role
An exciting opportunity has arisen for a Continuous Improvement Delivery Manager to join the Customer Experience function at Diligenta.
You will be responsible for owning and identifying measurable improvements through delivery of projects end to end across the account.
You will play a key part in creating the case for change defining, analysing MI, insight and processes within our business, to implement and drive improvement demonstrating a measurable impact to our business and customer experience.
Benefits:
* 33 days including Bank Holidays
* Eligibility for an annual discretionary bonus scheme
* Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
* Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
* Cycle to Work Scheme & Interest free Season Ticket loans
* A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
* A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
* A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service
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