COME AND JOIN US. .. We are currently seeking an intuitive, motivated and supremely professional Wellness Host, to join our Wellness team. The on target earning potential for this role is £31,464 per annum - comprising a base rate of £24,964, plus a qualified estimate of £6,500 in gratuities and service charge. As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards ABOUT GLENEAGLES For the past century we’ve been making memories at our iconic hotel and sporting estate in rural Perthshire. The launch of Gleneagles Townhouse, a luxury hotel and members’ club on St Andrew Square, Edinburgh, has created an exciting new chapter in our history. Crowned ‘Employer of the Year’ at the 2024 Cateys, ‘City Hotel of the Year’ at the 2023 Food and Travel Reader Awards and No. 6 in Travel Leisure’s list of the 100 Best New Hotels in the World, everything we do is about surpassing expectations and creating unrivalled adventures for our guests. WORKING AT GLENEAGLES We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here to develop a career, some work full-time, while others have a part-time schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract types to suit everyone. Here's a bit more detail on what we see you doing in this role: You’ll be the start of our guest and member journey, providing a warm, friendly and efficient service to each on arrival, making their Wellness experience one to remember Responding to guest and member enquiries swiftly and professionally, always caring and helpful and ensuring positive outcome and resolution Using your outstanding knowledge of our treatments and facilities to advise our guests and members in making bespoke choices Developing your knowledge of our activities and services across Townhouse, building strong working relationships with all departments in supporting with any enquiries relating to the Wellness offering Confidently dealing with operational feedback, you’ll build great relationships with our guests and members, remembering them by name and their individual preferences Maintaining the accuracy of our database and building guest profiles, accurately gathering, verifying and recording key information Communicating all bookings to the team, accurately capturing any specific guest requirements, ensuring every element is perfect Interacting with our guests, always warm, professional, helpful, and doing everything you can to exceed their expectations, playing your part in making their experience with us 5 Star in every way. The kind of person we're looking for: Already established in a similar role, you have an outstanding track record in customer service Your perspective and approach are always fresh; no matter how many times an issue has been presented to you, to your guest it’s the first time Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand You have a positive “can do” attitude to solving problems in a professional and courteous manner A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail You want to be part of a team that works hard, supports each other and above all has fun along the way What’s in it for you: Time to let your hair down 30 days holiday (including bank holidays) that increases with service Seasonal parties and local social events 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range Golf Membership (with access to all 3 championship courses) for £50.00 per annum Treats in your pocket Flexi points into yourPerkbox wallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you Free ‘pay day’ lunch and monthly drinks offers A generous ‘refer a friend’ scheme Be our guest Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night – a benefit available upon completion of 12 months service Friends & Family discounted rate of £225 - £275 B&B per night at Gleneagles Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LAto name just a few Investment in your development and wellbeing Pension scheme Life Insurance Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most Ongoing investment in your personal development with access to internal and external training qualifications and programmes Internal career opportunities across a wider range of specialisms and departments Monthly recognition programme Volunteering day every year with a charitable partner of your choice Complimentary access to our staff gym Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint About gratuities & service charge: Gratuities (tips) and service charge (an additional charge added to our room rates and services across the estate that is passed directly to our employees) are paid on a pro-rata basis regardless of your role It is estimated that in 2024, our full-time employees can expect to receive around £6,500 in addition to their annual salary If you are our next Wellness Host please forward your most recent CV to us today INDMP