Mercedes-Benz of Cheshire Oaks – Customer Experience Expert £13,959.19 & OTE £15,920 Employee Benefits 22 Hours - Shift pattern to be discussed at interview. Create experiences you can be proud of. The automotive industry is undergoing its biggest transformation, moving from a product to service centred approach. Mercedes is determined to be at the forefront of this transformation, revolutionising every step of the customers journey with the onsite dealership at its heart. As a customer experience expert, you will be an ambassador for one of the world’s leading brands, you will guide the customer through their journey as the first point of contact in the Retail Centre, delivering on their needs and requirements, whilst providing a customer focussed, premium experience. What we can offer you 33 days’ annual leave, including bank holidays, rising with length of service. Holiday buying scheme also available Retail discounts that save you money every day Gym discounts, cash healthcare plans, and a cycle-to-work scheme Car discounts for new and used purchases and servicing Flexible pension scheme and Sharesave scheme to grow your savings Family-friendly policies that help you spend more time with the people that matter A wellbeing programme to support you and your family An internal colleague recognition system to celebrate achievements A community volunteering day What you’ll do day to day Proactively approaching customers to offer help and advice based on the customers requirements Helps create the right retail environment for our customers – inc. display Planning and managing the Customer Journey – enabling them to make an informed decision – and providing customers with relevant information on all relevant products and services available throughout the retailer in a compliant manner Present a balanced presentation of funding options to a customer, following compliance processes and requirements (inc. Initial Sales Disclosure) Helps facilitate the basic needs of our aftersales customers – working with the aftersales team to provide seamless service Help facilitate the test drive experience of our product including product presentation and documentation Works with your managers to secure and process vehicle orders – including the effective use of Mercedes Benz platforms where applicable Helps arrange and agree handover details for customers who purchase a vehicle, working with admin and vehicle progress chaser Assists in following up previous visitors and enquiries to revisit assist and re appoint where suitable Helpful skills and qualifications Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you. Ability to provide a first-class customer service with energy and enthusiasm An effective multitasker who is methodical and efficient Has a genuine desire to help people and the team Has a passion for the product - responsible for keeping up to date with the latest Mercedes Benz product information Attention to detail Excellent listening and communication skills Be part of something big Group 1 Automotive is on an exciting growth journey. We’re the largest partner in the UK for Mercedes- Benz, Volkswagen and Audi, and second largest for BMW & MINI. Home to more than 7000 colleagues who are dedicated to providing exceptional customer services, we have 113 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don’t need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. In return, we recognise that the success of our business is because of our fantastic people. Which is why we’re committed to providing fantastic career opportunities, comprehensive training, competitive pay and benefits and full support personally and professionally.