Role: Facilities Services Assistant
Salary: Competitive
The Facilities Assistant is responsible for, facilities and office services. Providing an efficient and professional service to attorneys and staff.
Duties & Responsibilities of a Facilities Services Assistant
This list is not exhaustive and may be supplemented and changed as necessary.
Facilities
* Supporting the Facilities Coordinator / Supervisor as and when required regarding vendor management and Soft Service Support.
* Assist with contractor access arrangements, coordinating with building security. Including pass management and Health & Safety induction coordination.
* Supporting the Facilities Coordinator / Supervisor as and when required regarding internal moves and changes.
* Undertake regular floor walks, checking areas for security, general condition, and cleaning. Report any issues to appropriate department, including urgent requests to Building Maintenance.
* Monitoring stock levels of stationery and ergonomic equipment
* Administration
* Assist with departmental administration - Proactively note, record and action issues as they arise connected with Facilities operations and invoice processing.
* Upkeep and review of Manuals, Handbooks, Guidance notes, floorplans etc.
* As and when required cover Facilities Helpdesk - Monitor and respond to Facility Helpdesk e-mails or telephone queries in professional, timely and appropriate manner. Where needed take appropriate action or register issue. Communicate with users to ensure they are aware of their request status.
* Report any technical and software issues; liaise with appropriate person or department for technical assistance.
* Communicate effectively with other departments, such as catering, IT, AV, facilities.
* Be aware of basic procedures, main contractors/suppliers, and all external key contacts.
Education, Work Experience, Skills of a Facilities Services Assistant
* Exceptional customer service orientation.
* Excellent telephone etiquette.
* Excellent verbal and communication skills.
* Reliability, commitment and punctuality.
* Maintain flexibility with work assignments and schedule.
* Ability to handle multiple priorities, meet deadlines and work well under pressure.
* Ability to communicate and work effectively with clients and all levels of employees.
* Professional attire and demeanour.
* Ability to maintain confidentiality.
* Ability to work as part of the support services network.