Job Description
Biocomposites, Ltd. is an international medical devices company that engineers, manufactures and markets world-leading products for use in infection management in bone and soft tissue. Based in Keele in Staffordshire, UK, it has global operations across Europe, USA, Canada, Argentina, China, and India, helping more than 1 million patients worldwide every year!
We are distinct in that our team of specialists is singularly focused on the development of innovative calcium compounds, with all research, manufacture, and distribution taking place at our headquarters in Keele, England. In 2022, Her Majesty the Queen honoured us with two Queen’s Awards for Enterprise in Innovation and International Trade in recognition of the impact of STIMULAN in infection cases and our outstanding continuous growth in overseas sales of more than 200% over six years. Biocomposites products are now used in over 120,000 procedures every year and sold in more than 40 countries around the world.
BACKGROUND:
Biocomposites continues to experience dramatic growth, realising our mission to increase the number of patients we can help by extending our market coverage in new specialities and new geographies.
Administrative Role:
Supporting the Customer Service & Despatch Associates and International Despatch Coordinator with their day-to-day processing of orders. Ensuring all documentation associated with orders is maintained as per procedures.
RESPONSIBILITIES:
1. Ensure all shipping documentation is saved against relevant sales orders on the ERP system.
2. Maintain full traceability concerning export documentation for auditing/HMRC purposes.
3. Coordinate and process boot stock and product requests, UK and international.
4. Process sales orders fulfilled via boot stock and maintain boot stock records on the ERP system.
5. Raise Return Material Authorisations (RMA) to facilitate product returns and complete follow-up actions as required.
6. Conduct daily reviews of on-hold invoices related to purchase orders and liaise with the accounts team to achieve a prompt resolution.
7. Coordinate miscellaneous shipping requests ensuring goods are delivered/collected to and from required locations.
8. Act as the primary point of contact for all marketing shipments, working collaboratively with the marketing department to deliver materials on time for exhibitions.
9. Report complaints to Quality and provide appropriate levels of Customer Service throughout the complaint process.
10. Comply with all policies, guidelines, and regulatory requirements of the company.
REQUIRED EXPERIENCE:
1. Level 2 certificate or higher.
2. Experience in maintaining full traceability concerning export documentation for auditing/HMRC purposes.
3. Experience working with CRM & ERP systems.
4. Customer service and complaints handling experience.
5. Experience supporting field-based sales teams.
6. 2+ years’ experience in a customer service role.
7. Working knowledge of sales order entry and maintaining customer records; proficient in Excel and Word.
8. Excellent verbal, non-verbal, and written communication skills.
9. Ability to accept responsibility and prioritise tasks.
10. Able to work to daily deadlines.
11. Experience working within healthcare (medical devices or pharmaceutical) manufacturing.
12. Knowledge of incoterms and export documentation.
What do we offer?
Competitive salary and benefits! With us, you will receive a competitive salary package and benefits.
We grow talent. At Biocomposites, we create opportunities to thrive and grow.
One Biocomposites - team spirit & engagement. Our culture is important, and we strive to create engaged and inclusive global teams that encourage colleagues to share their diverse perspectives and opinions.
Who do we look for?
People Who Are Passionate About What We Do.
People who are open-minded to evolving the way we work.
People who can work together to transform outcomes and change lives.
If you are interested, please forward your CV and cover letter stating the position you wish to apply for to careers@biocomposites.com.
Benefits:
* Company events
* Company pension
* Employee discount
* Free or subsidised travel
* Free on-site parking
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