Royal Devon University Healthcare NHS Foundation Trust
Provide an efficient, professional administrative and clerical service to the Renal Department, ensuring patient information is accurate and updated timely. To provide effective communication to both patients and staff in order to ensure the smooth running of the Department, which enhances patient care.
Provide a professional, efficient and effective reception, patient administration and appointment booking service to patients and visitors attending the Hospital in accordance with Trust policies and standards relating to confidentiality and customer care.
Ensure that the professional image and high standards of the Trust are maintained at all times.
Ensure patient/staff safety and confidentiality of information is maintained at all times.
Main duties of the job
As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most.
Job responsibilities
Provide a proactive welcoming Reception service to the Unit, answer the telephone promptly and professionally, deal with enquiries, book patient Transport, amend as required. Register patients on EPIC, communicate regularly with the ward team, to ensure information is shared appropriately. Maintain security of sensitive personal and other confidential information. To ensure and adhere to all Trust policies and procedures at all times. To take part in regular performance appraisal.
Working Pattern: 37.5 hours per week, 5 days a week
Interview Date: Friday 7th March 2025
For further information please contact: Lucie Murray, Management Secretary on 01392 402530, email: Lucie.murray@nhs.net
Person Specification
General Requirements
* See job description text above, and (where applicable) you can download a copy of the full job description
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Royal Devon University Healthcare NHS Foundation Trust
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