Resident Services Officer Temp contract Based in West London £17.73per hour PAYE Job Purpose: To deliver an outstanding service in Neighbourhood Management Services for residents including face-to-face, telephone, email, virtual communication whilst ensuring pace and empathy is provided. To provide a high level of customer service to residents and ensure that the service is seamless and proactive, working well with all relevant teams. To coordinate and lead with Neighbourhood Management Services functions, such as mutual exchanges, tenancy visits, Right to Buy applications whilst ensuring excellent customer services for residents. To assist residents visiting reception or calling with their enquiries and providing a firstclass service that represents the Council's values and establish a close working relationship with key teams and services to triage any queries to the relevant departments