Job summary We are looking for an enthusiastic and motivated individual with excellent organisational and interpersonal skills to join the Abdominal Medicine & Surgery (AMS) Clinical Service Unit (CSU) at Leeds Teaching Hospital as a Service Manager, responsible for managing multiple services within the CSU. The post holder will be responsible for ensuring the smooth and efficient running of multiple services, with a focus on high quality care, delivery of access and activity targets, financial and budgetary management, service improvement and development, and the management of admin teams within the services. The role will be based at St. James University Hospital in Leeds and is a full-time position. The Service Manager will be work as part of the CSU senior management team to ensure that services are providing effective, timely and appropriate care, maximising the resources available, and delivering this within the financial envelope of the CSU. The post holder will form part of the service manager team within the CSU, reporting into the Deputy General Manager and General Manager, and will be supported by the Lead Clinicians, Lead Nurses/Matrons, and Business Managers within the relevant departments. For further information please contact: Jacob Burton, Deputy General Manager, Jacob.Burtonnhs.net Main duties of the job - Responsible for the delivery of access and activity targets across services, including Cancer Wait Times, RTT, and Diagnostic Services - Accountable for the financial solvency of multiple Business Units, by managing pay and non-pay budgets, delivering on Waste Reduction schemes and supporting the delivery of service activity through the Payment by Results (PbR) mechanism. - Ensure the delivery of high quality care across services in conjunction with the Lead Clinician, Consultant body, Lead Nurse/Matron, Nursing workforce teams. - Work as part of the CSU Senior Management Team, delivering on cross-department pieces of work and providing Transformation Leadership for one of the key Trust pillars. - Line Management of the operational and administrative staff for multiple services, ensuring that HR policies and guidelines are enacted and followed and to provide the required HR support to the wider services. - Deliver on key areas of service improvement, including pathway redesign and efficiencies, development and implementation of Business Cases and Proposals, and benchmarking against other organisations. About us Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions. Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions. Date posted 22 October 2024 Pay scheme Agenda for change Band Band 8a Salary £53,755 to £60,504 a year Contract Permanent Working pattern Full-time Reference number C9298-AMS-273 Job locations St. James's University Hospital Beckett Street Leeds LS9 7TF Job description Job responsibilities The Service Manager is a key member of the CSU Senior Management Team, and responsible for the delivery of access and activity targets, fiscal management, HR, and staffing matters as well as transformational development and projects within departments incorporating the Trusts Transformation Programme and 7 Commitments. The focus of the role is to enable the development, delivery and maintenance of all access targets, cancer capacity and cancelled operations target, activity plan and maximising data capture and coding efficiencies. Working in collaboration with senior operational, medical and nursing management across the CSU, as well as commissioners, operational teams and external stakeholders, the postholder will be responsible for leading on a transformational improvement programme across the CSU, and ensuring that service benefits are realised. The Service Manager will ensure that robust activity and financial systems are in place during the planning period to maintain business continuity. Specifically, the post holder will line manage at least one Business Manager, ensuring that operational and access targets are met, and take the lead in developing effective business processes and systems to enable the sustained delivery of key operational targets. Job description Job responsibilities The Service Manager is a key member of the CSU Senior Management Team, and responsible for the delivery of access and activity targets, fiscal management, HR, and staffing matters as well as transformational development and projects within departments incorporating the Trusts Transformation Programme and 7 Commitments. The focus of the role is to enable the development, delivery and maintenance of all access targets, cancer capacity and cancelled operations target, activity plan and maximising data capture and coding efficiencies. Working in collaboration with senior operational, medical and nursing management across the CSU, as well as commissioners, operational teams and external stakeholders, the postholder will be responsible for leading on a transformational improvement programme across the CSU, and ensuring that service benefits are realised. The Service Manager will ensure that robust activity and financial systems are in place during the planning period to maintain business continuity. Specifically, the post holder will line manage at least one Business Manager, ensuring that operational and access targets are met, and take the lead in developing effective business processes and systems to enable the sustained delivery of key operational targets. Person Specification Additional Requirements Essential This post is full time, and due to the nature of the role and responsibilities will require predominantly on-site working. As a CSU we are supportive of flexible and hybrid working requests Qualifications Essential Graduate level qualification Understanding of the Health and Social Care management environment and roles and responsibilities within it. Ability to assimilate and co-ordinate various agendas prioritising appropriately Experience of all activity targets, managing waiting lists and maximising income within a healthcare setting Desirable Post-Graduate degree in a relevant subject Project Management Qualification (AGILE, PRINCE2 etc.) Skills & behaviours Essential Ability to analyse complex information to support managerial decision making Effective communication, presentation & interpersonal skills Performance Management Skills Able to influence, negotiate and build working relationships Self-motivated, highly organised, focussed and results orientated and can lead and deliver through others Ability to cope with sustained high levels of pressure High degree of report writing skills Desirable Experience in working cross-sector and cross-organisationally to deliver on share goals and targets Experience in delivering high level organisational change Experience Essential Extensive experience in middle management within the NHS, including budget management, business planning, and service improvement. Proven track record in delivering service change and pathway improvements, with demonstratable results Key working knowledge of NHS access targets, including cancer and RTT Ability to inspire and develop relationships with key stakeholders across multi-professional disciplines and at all levels of seniority including external stakeholders and representatives Experience in developing business cases, reports, and proposals, and delivering presentations to large groups and various levels of staff. Person Specification Additional Requirements Essential This post is full time, and due to the nature of the role and responsibilities will require predominantly on-site working. As a CSU we are supportive of flexible and hybrid working requests Qualifications Essential Graduate level qualification Understanding of the Health and Social Care management environment and roles and responsibilities within it. Ability to assimilate and co-ordinate various agendas prioritising appropriately Experience of all activity targets, managing waiting lists and maximising income within a healthcare setting Desirable Post-Graduate degree in a relevant subject Project Management Qualification (AGILE, PRINCE2 etc.) Skills & behaviours Essential Ability to analyse complex information to support managerial decision making Effective communication, presentation & interpersonal skills Performance Management Skills Able to influence, negotiate and build working relationships Self-motivated, highly organised, focussed and results orientated and can lead and deliver through others Ability to cope with sustained high levels of pressure High degree of report writing skills Desirable Experience in working cross-sector and cross-organisationally to deliver on share goals and targets Experience in delivering high level organisational change Experience Essential Extensive experience in middle management within the NHS, including budget management, business planning, and service improvement. Proven track record in delivering service change and pathway improvements, with demonstratable results Key working knowledge of NHS access targets, including cancer and RTT Ability to inspire and develop relationships with key stakeholders across multi-professional disciplines and at all levels of seniority including external stakeholders and representatives Experience in developing business cases, reports, and proposals, and delivering presentations to large groups and various levels of staff. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Leeds Teaching Hospitals Address St. James's University Hospital Beckett Street Leeds LS9 7TF Employer's website https://www.leedsth.nhs.uk/ (Opens in a new tab)