Job Description
2-3 months contract with a Local Authority
Job Summary:
• The Market Management Service was established to ensure that Enfield’s private rented sector meets resident’s needs. The aim of the Market Management is operationalised by the provision of range of PRS interventions and initiatives including emergency and temporary accommodation and PRS Housing Services, including procurement, allocation, and management services.
• The Housing Access Team will ensure the allocation of TA and PRS housing in line with the statutory homelessness framework and the priorities of the service. The Housing Access will manage a housing access register and coordinate PRS access to prevent and relieve homelessness, avoid new TA placements, and reduce TA through suitable final relief offers and PRSOs.
• The Housing Access Team will ensure the provision of effective Housing Access Team Advice and Casework and ensure all offers of housing (TA & PRS) are made in line with the statutory homelessness framework.
• The Housing Access Team will effectively coordinate Housing Access activity to prevent and relieve homelessness, avoid new TA placements, and reduce TA through suitable final relief offers and PRSOs.
• The Housing Access Team will ensure the rapid and lawful allocation of housing (TA & PRS) provided by partners, including Housing Gateway, Capital Letters, and other TA and PRS initiatives.
• The Housing Access Team will contribute to the effective management of the void and reset processes.
Key Duties/Accountabilities (Sample):
• Provide advice, guidance, and training on Team issues to internal and external partners.
• Ensure all casework and housing data is accurately recorded on notes and IT systems.
• Ensure all housing meets required national and local standards and compliance.
• Contribute the efficient and effective management of voids and resets processes.
• Ensure all homelessness casework is delivered in line with the statutory homelessness framework.
• Provide accurate and relevant housing, welfare, homelessness advice and support to applicants.
• Any other duties reasonably requested by management.
• Carry out all accountabilities in compliance with the Council’s Policies and Procedures.
• Ensure Housing Access Database is accurate and up to date.
• Ensure housing access processes and procedures and housing access data is used to improve PRS access and TA-move-on to applicants with more complex needs.
• Effectively coordinate Housing Access activity to prevent and relieve homelessness, avoid new TA placements, and reduce TA through suitable final relief offers and PRSOs.
• Ensure all offers of housing (TA & PRS) are made in line with the statutory homelessness framework.
• Ensure the rapid and lawful allocation of housing (TA & PRS) provided by partners, including Housing Gateway, Capital Letters, and other TA and PRS initiatives.
• Provide advice and guidance about Housing Access issues to other Services and Teams in HAS and the wider Council and contribute to the induction and training of new staff.
• Write and issue statutory offers and statutory decision notifications, including discharge of duty notifications.
• Set up properties on IT systems.
• Liaise with supplier to arrange key collection and access to Sign-up and arranging key collection, or S188 duty discharge if required.
• Negotiate with suppliers to procure units.
• Set up and close tenancies and rent accounts on systems in liaison with casework teams.
• Complete pre-allocation checks, including Right to Rent check.
• Accompany applicants with more complex need to viewings.
• Negotiating with tenants to take properties.
• Negotiation of void periods with suppliers, including Capital Letters.
• Arrange storage and removal service where required.
• Raise payments to suppliers.
Skills/Experience:
• Significant knowledge and experience of working to conflicting deadlines and able to manage time and resources efficiently.
• Significant knowledge and experience of delivering excellent customer service within a local authority housing and/or homelessness service.
• Significant knowledge and experience of working in partnership to improve outcomes for homelessness applicants and their households.
• Significant knowledge and experience of the management of temporary accommodation teams and schemes.
• Significant knowledge and experience of the implementation of the statutory homelessness framework (Legislation, Suitability Order, Caselaw), including assessments, prevention, relief and main duties, TA duties and accommodation offers.
• Significant knowledge and experience of the implementation of national and local welfare services, such as Universal Credit, LHA, DHP, local welfare assistance programs.
• Significant knowledge and experience of the implementation of the PRS housing standards, such as HHSRS Gas/Electricity Compliance, EPC, Licensing, HMOs Management & Regulations, and so on.
• Significant knowledge and experience of the implementation of Safeguarding, Social Care and Equality legislation, policy and caselaw strategies.
• Significant knowledge and experience of housing and homelessness IT systems.
Additional Information:
• Full-time role – 35 Hr/week.
Requirements
• Significant knowledge and experience of working to conflicting deadlines and able to manage time and resources efficiently. • Significant knowledge and experience of delivering excellent customer service within a local authority housing and/or homelessness service. • Significant knowledge and experience of working in partnership to improve outcomes for homelessness applicants and their households. • Significant knowledge and experience of the management of temporary accommodation teams and schemes. • Significant knowledge and experience of the implementation of the statutory homelessness framework (Legislation, Suitability Order, Caselaw), including assessments, prevention, relief and main duties, TA duties and accommodation offers. • Significant knowledge and experience of the implementation of national and local welfare services, such as Universal Credit, LHA, DHP, local welfare assistance programmes. • Significant knowledge and experience of the implementation of the PRS housing standards, such as HHSRS Gas/Electricity Compliance, EPC, Licensing, HMOs Management & Regulations, and so on. • Significant knowledge and experience of the implementation of Safeguarding, Social Care and Equality legislation, policy and caselaw strategies. • Significant knowledge and experience of housing and homelessness IT systems.