The role of Country Club Receptionist is a key position and the primary focus of the role is to deliver excellent guest service. By welcoming our guests in a warm and friendly manner and ensuring they have an outstanding stay, you will contribute to an overall exceptional experience from arrival to departure. As a Country Club Receptionist, you will deal with all requests in a professional and efficient manner. The role also includes cash handling and credit card transactions as well as taking reservations and answering call enquiries.
Key Responsibilities
1. Deliver excellent guest service.
2. Welcome guests warmly and ensure they have an outstanding stay.
3. Handle requests in a professional and efficient manner.
4. Manage cash handling and credit card transactions.
5. Take reservations and answer call enquiries.
Key Attributes
* Be a Team player.
* Passionate about delivering service to the highest standards.
* Have a positive attitude.
* Have a pleasant telephone manner.
* Have immaculate personal presentation.
* Have excellent communication and IT skills.
* Experience using Opera or a similar PMS is desirable but not essential as extensive training will be provided.
Note: Due to our rural location, you will need your own transport.
At Elite Hotels, we have a single-minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
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