Assistant Client Relationship Manager
Location: Belfast
Salary: £26k – £28k per annum
The Role:
As an Assistant Client Relationship Manager, you will play a key role in the proactive management of a property portfolio. You’ll be responsible for delivering exceptional client service, overseeing day-to-day operations, and ensuring financial and administrative excellence.
This role offers an exciting opportunity for professional growth through a comprehensive 12-month training program.
✅ Key Responsibilities:
* Portfolio Management: Oversee the day-to-day management of a property portfolio, ensuring client needs are met and exceeded.
* Customer Service: Provide clear, concise, and accurate communication to clients, maintaining a customer-focused approach.
* Client Engagement:
* Proactively meet with new proprietors to introduce yourself as their key point of contact.
* Clarify the services provided and set clear expectations.
* Budget & Financial Management:
* Formulate and manage budgets for each development.
* Ensure timely billing, cash flow, and financial accuracy.
* Communication & Correspondence:
* Manage telephone calls, emails, and written communication promptly and professionally.
* Attend AGMs and development meetings as required.
* Compliance & Record Management:
* Ensure compliance with HSE regulations and legal governance.
* Maintain accurate records of inspections, meetings, and property updates.
* Contractor & Third-Party Liaison:
* Raise job orders, negotiate rates, and monitor contractor performance.
* Ensure contractors adhere to business standards and specifications.
* Site Inspections:
* Conduct regular site inspections and upload detailed reports.
* Maintain accurate and up-to-date records.
The Ideal Candidate:
* A proactive and customer-centric professional with strong communication skills.
* Organised and detail-oriented with financial acumen.
* Ability to manage multiple priorities effectively.
* Strong IT skills with experience in managing business systems.
* Excellent problem-solving abilities and a team player.
What’s on Offer:
* Comprehensive 12-month training program to support your growth and development.
* Opportunity to work in a dynamic and collaborative environment.
* Involvement in meaningful client relationships and impactful property management