Job Description: Housing and Support Assistant
Location: Uxbridge
Pay rate: £12.20 hourly
Job Purpose
* To provide housing management and housing related support to a caseload of residents.
* To be responsible for the monitoring of all rent accounts ensuring that both personal and housing benefit elements are paid regularly - taking early intervention and prevention action to minimise rent arrears, only taking enforcement action when necessary.
* Work collaboratively with other departments - in particular, Facilities and Property Management and other community operations teams (Health and Wellbeing, and Children Youth and Families) to deliver the best service for our residents.
* To ensure that residents receive services relevant to their needs, arising from their Outcome Star assessment action plans.
* To be responsible for ensuring that the Inform is maintained accurately for all residents with whom you have contact.
* To support residents to engage and participate in Progression activities.
* To work proactively with residents to secure high-quality and affordable move-on accommodation.
* Maximise residents' uptake in Progression opportunities by working alongside the Progression Coaches.
* Maximising housing occupancy and minimising voids by taking proactive action.
* Ensure that residents comply with Tenancy and License conditions, and taking action to deal with any anti-social behaviour as instructed by the Housing and Support Manager.
Duties and Responsibilities
* Be responsible for the intake of residents, undertaking all required paperwork and ensuring that the licence agreement and all relevant policies and procedures are fully and clearly explained.
* Maximise housing occupancy and minimise voids by taking proactive action, including void inspections, and facilitating referrals, interviews, and assessments.
* Proactively investigate and address all cases of anti-social behaviour.
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