Job summary Surgical Care Navigator - Directorate - Admissions, Surgical Division (Hybrid Working) Job Location: Whiston Hospital AFC Band - Band 4 (12 months fixed term Secondment opportunity considered) An exciting opportunity to support the use of an innovate AI tool across Mersey and West Lancashire Teaching Hospitals which helps prioritise patients to prepare for surgery through self-care coaching prehabilitation programme has become available. The Surgical Navigator post will be introduced to primarily promote and support the onboarding of eligible patients to wait well for surgery at home with the support of the coaching programme. We are looking for an enthusiastic person to join our Surgical Team to communicate with our patients on the benefits of enrolling onto the prehabilitation 12 weeks programme and explaining to them on how to proceed with this offer. The role will also involve liaising with surgical and pre-operative assessment colleagues to track updates for this patient group. The Surgical Navigator will also be expected to generate and manage patient lists, liaising with appropriate clinical teams to capture outcomes of patient reviews ensuring data is captured accurately and divisional reports are available. The role requires the post holder to be self-driven, highly organised and have excellent communication skills. Good administrative and excel skills are essential to create and maintain spreadsheets to a high standard. Main duties of the job Plan and organise activities to ensure weekly patient lists are prepared and made available to relevant clinicians for review. Attendance at weekly operational meetings Develop procedures for own work area and work within the boundaries of the departmental procedures. Receive complex patient level information and manipulate patient level data using excel and information dashboards. Ensure weekly patient lists are prepared and made available to 3rd Party Supplier for prehabilitation patient cohorts. Using existing in-house inpatient waiting list dashboard identify appropriate cohort of patients who require a harms review and export onto excel for divisional use. Manage timelines for review to take place and escalate where required if reviews are not carried out by clinicians within the agreed timeframe. Ensure the outcomes of the returned reviews are recorded accurately within digital patient notes. Ensure quality and accuracy of all data reports. About us Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites. We strongly believe that the communities we serve should all have access to Five Star Patient Care. Our Services: Acute Care Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites. Primary Care Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital. Community Services Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre. Specialist Regional Services We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales. Achievements: Rated Outstanding by CQC Inspection August 2018 Top 100 places to work in the NHS (NHS Employers & Health Service Journal) National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme Date posted 20 March 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per annum Contract Fixed term Duration 12 months Working pattern Full-time Reference number 409-6587005-D Job locations Whiston Hospital Warrington Road Prescot L35 5DR Job description Job responsibilities KEY DUTIES Plan and organise activities to ensure weekly patient lists are prepared and made available to relevant clinicians for review. Attendance at weekly operational meetings Develop procedures for own work area and work within the boundaries of the departmental procedures. Receive complex patient level information and manipulate patient level data using excel and information dashboards. Ensure weekly patient lists are prepared and made available to 3rd Party Supplier for prehabilitation patient cohorts. Using existing in-house inpatient waiting list dashboard identify appropriate cohort of patients who require a harms review and export onto excel for divisional use. Manage timelines for review to take place and escalate where required if reviews are not carried out by clinicians within the agreed timeframe. Ensure the outcomes of the returned reviews are recorded accurately within digital patient notes. Ensure quality and accuracy of all data reports. Work with Surgical Division Operational Management Team to develop all aspects of data collection regarding prehab and harm review patients. Utilisation of Careflow EPR to update patient records with key updates as per clinician instruction. Tracking of patients with targets set to ensure prehabilitation enrolment is achieved. Collection of patient information to support performance reporting for reviews and prehabilitation onboarding compliance. To support 3rd Party Supplier to gather supporting evidence of the benefits of prehabilitation programme. Contact with patients to promote the benefits of the prehabilitation programme. Act as point of contact for patients prehabilitation enrolment. Contact patients via the telephone to inform patients of prehabilitation programme and next steps on how to access health and wellbeing support. To monitor and report activity in line with agreed Trust governance structures Knowledge of administrative procedures including ordering of supplies and utilisation of various software programmes to produce reports, create and maintain spreadsheets to a high standard. Undertake audit and/or surveys related to the project as required. Take action to obtain or correct missing or contradictory data while maintaining confidentiality. To provide regular updates and progress reports. Liaison with relevant operational and/or clinical teams to understand any discrepancies and establish correct data collection. Standard Keyboard skills Undertake any other duties deemed relevant to the post and grade. CLINICAL & PROFESSIONAL RESPONSIBILITIES Responsible for ensuring that all data/information is stored and transmitted in a format, which adheres to all aspects of the Caldicott guidelines. Due to the nature of prehabilitation and harms review information, ensure that the system, recording processes and review processes fulfil both Information Governance and Data Protection requirements/rules. ADMINISTRATIVE RESPONSIBILITIES Support the preoperative Manager in the design and implementation of standard operating procedures to ensure harms review time targets are achieved. Work with the manager to ensure the Surgery Hero process for perioperative onboarding is fit for purpose Regularly review procedures to ensure working processes are fit for purpose. TEACHING & TRAINING RESPONSIBILITIES Provide training on local procedures where applicable. LINE MANAGEMENT/SUPERVISORY RESPONSIBILITIES Line Management of navigators including responsibilities for training and development, induction, appraisal and personal development planning, allocation and monitoring of work within the required deadlines Ensure that mandatory training is undertaken in accordance with Trust policy by the post holder and by all staff reporting to the post holder. Delegate work to other members of the team as and when required. RESEARCH & AUDIT Contribute to the provision of data Closing Date - 3rd April 2025 Enquiries: Adam Ralph (Directorate Manager) 0151 430 1934 Jemma Smith (Assistant Directorate Manager) 0151 290 4182 Job description Job responsibilities KEY DUTIES Plan and organise activities to ensure weekly patient lists are prepared and made available to relevant clinicians for review. Attendance at weekly operational meetings Develop procedures for own work area and work within the boundaries of the departmental procedures. Receive complex patient level information and manipulate patient level data using excel and information dashboards. Ensure weekly patient lists are prepared and made available to 3rd Party Supplier for prehabilitation patient cohorts. Using existing in-house inpatient waiting list dashboard identify appropriate cohort of patients who require a harms review and export onto excel for divisional use. Manage timelines for review to take place and escalate where required if reviews are not carried out by clinicians within the agreed timeframe. Ensure the outcomes of the returned reviews are recorded accurately within digital patient notes. Ensure quality and accuracy of all data reports. Work with Surgical Division Operational Management Team to develop all aspects of data collection regarding prehab and harm review patients. Utilisation of Careflow EPR to update patient records with key updates as per clinician instruction. Tracking of patients with targets set to ensure prehabilitation enrolment is achieved. Collection of patient information to support performance reporting for reviews and prehabilitation onboarding compliance. To support 3rd Party Supplier to gather supporting evidence of the benefits of prehabilitation programme. Contact with patients to promote the benefits of the prehabilitation programme. Act as point of contact for patients prehabilitation enrolment. Contact patients via the telephone to inform patients of prehabilitation programme and next steps on how to access health and wellbeing support. To monitor and report activity in line with agreed Trust governance structures Knowledge of administrative procedures including ordering of supplies and utilisation of various software programmes to produce reports, create and maintain spreadsheets to a high standard. Undertake audit and/or surveys related to the project as required. Take action to obtain or correct missing or contradictory data while maintaining confidentiality. To provide regular updates and progress reports. Liaison with relevant operational and/or clinical teams to understand any discrepancies and establish correct data collection. Standard Keyboard skills Undertake any other duties deemed relevant to the post and grade. CLINICAL & PROFESSIONAL RESPONSIBILITIES Responsible for ensuring that all data/information is stored and transmitted in a format, which adheres to all aspects of the Caldicott guidelines. Due to the nature of prehabilitation and harms review information, ensure that the system, recording processes and review processes fulfil both Information Governance and Data Protection requirements/rules. ADMINISTRATIVE RESPONSIBILITIES Support the preoperative Manager in the design and implementation of standard operating procedures to ensure harms review time targets are achieved. Work with the manager to ensure the Surgery Hero process for perioperative onboarding is fit for purpose Regularly review procedures to ensure working processes are fit for purpose. TEACHING & TRAINING RESPONSIBILITIES Provide training on local procedures where applicable. LINE MANAGEMENT/SUPERVISORY RESPONSIBILITIES Line Management of navigators including responsibilities for training and development, induction, appraisal and personal development planning, allocation and monitoring of work within the required deadlines Ensure that mandatory training is undertaken in accordance with Trust policy by the post holder and by all staff reporting to the post holder. Delegate work to other members of the team as and when required. RESEARCH & AUDIT Contribute to the provision of data Closing Date - 3rd April 2025 Enquiries: Adam Ralph (Directorate Manager) 0151 430 1934 Jemma Smith (Assistant Directorate Manager) 0151 290 4182 Person Specification Other Desirable Ability to travel between Whiston and St Helens hospital locations by own car/ assisted driver Skills Essential Excellent verbal and communication skills Excellent numeric and accuracy skills Ability to organise own workload effectively and work under pressure Able to work effectively as a team member Able to work with minimum supervision Able to meet change demands and priorities with a flexible approach Desirable Report writing and presentations skills Analytical/reasoning skills Qualifications Essential Intermediate IT skills Desirable Educated to Diploma level and/or equivalent experience and/or equivalent qualification. Evidence of continuing professional development Knowledge & Experience Essential Experience in an NHS administrative role Experience of working to deadlines and prioritising tasks. Knowledge of MS Office to include word and excel Experience of data entry Excellent keyboard skills Desirable Experience MDT co-ordinator role Good knowledge of patient pathways of care through the clinical setting Knowledge of audit process Knowledge and experience of data analysis Person Specification Other Desirable Ability to travel between Whiston and St Helens hospital locations by own car/ assisted driver Skills Essential Excellent verbal and communication skills Excellent numeric and accuracy skills Ability to organise own workload effectively and work under pressure Able to work effectively as a team member Able to work with minimum supervision Able to meet change demands and priorities with a flexible approach Desirable Report writing and presentations skills Analytical/reasoning skills Qualifications Essential Intermediate IT skills Desirable Educated to Diploma level and/or equivalent experience and/or equivalent qualification. Evidence of continuing professional development Knowledge & Experience Essential Experience in an NHS administrative role Experience of working to deadlines and prioritising tasks. Knowledge of MS Office to include word and excel Experience of data entry Excellent keyboard skills Desirable Experience MDT co-ordinator role Good knowledge of patient pathways of care through the clinical setting Knowledge of audit process Knowledge and experience of data analysis Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Mersey and West Lancashire Teaching Hospitals NHS Trust Address Whiston Hospital Warrington Road Prescot L35 5DR Employer's website https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)