Summary
Join a dynamic and growing company as a Sales Support & Admin Assistant, where you'll play a key role in customer interactions and sales team support. If you have excellent phone skills, strong attention to detail, and a passion for delivering great service, this could be the perfect opportunity for you!
About the Client
Our client is a well-established manufacturer specializing in high-quality lighting solutions for architectural, marine, and display applications. With over 40 years in the industry, they have built a reputation for innovation, reliability, and outstanding customer service. Their products are proudly manufactured in the UK and exported worldwide, serving top lighting designers across various sectors. Due to continued growth, they are seeking a talented Sales Support & Admin Assistant to join their team.
Roles & Responsibilities
• Serve as the first point of contact for incoming calls, ensuring professional and friendly customer interactions.
• Direct calls appropriately and assist with customer inquiries.
• Learn and understand the product range to provide basic guidance to customers.
• Process quotes and sales orders accurately, ensuring technical accuracy.
• Maintain electronic records through accurate filing and archiving.
• Follow up on quotations and maintain project awareness.
• Support the sales team with administrative tasks and problem-solving.
• Perform other ad-hoc administrative duties as required.
Qualifications
• Experience handling a high volume of phone calls with a confident and professional manner.
• Strong attention to detail and ability to organize workload effectively.
• Excellent communication and listening skills, both with customers and internal teams.
• Ability to multi-task, stay calm under pressure, and prioritize responsibilities.
• Proficiency in Microsoft Word and Excel; experience with Sage200 (S.O.P.) and export procedures is a plus.
• Self-motivated, reliable, and enthusiastic about providing top-tier customer support.
Benefits
• Discretionary company performance-related bonus
• Private healthcare including dental and optical
• Employee Assistance Program
• 25 days of holiday plus bank holidays
• Additional holiday for long service
• Pension scheme with company-matched 4% contribution