Job summary
Provide a proactive and professional welcome to the ward, acting as the public face for the Royal Devon University Healthcare NHS Foundation Trust.
Deliver an efficient administrative and clerical service to the Ward Team.
Maintain effective communication to both patients, relatives and staff in order to ensure the smooth running of the ward; enhancing patient care.
Ensure all information is secure, and confidentiality of information is maintained at all times.
Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy.
Ensure the professional image of the Trust is maintained at all times.
Main duties of the job
For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most.
About us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford).
Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within peoples own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Its never been a more exciting time to join the Royal Devon, as youll help to shape our services as we continue along our integration journey.
Job description
Job responsibilities
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role:
Would you like the opportunity to work in a supportive team environment that provides the first point of contact for our medicine ward patients and visitors? If so, we would love to hear from you!
Our Welcome Clerks provide a proactive and professional welcome to the RD&E on a ward or reception area, acting as the public face for the Trust.
We currently consist of 16 medicine ward and General outpatient reception each housing a Medical Team consisting of Consultants, Doctors, Nurses, other Clinical members, Housekeepers and Domestics, all requiring excellent administrative support.
There will also be opportunities for you to work alongside other Welcome Clerk colleagues through-out the trust.
Ideally, you would have a background in customer services and/or administration, but more importantly, we are looking for candidates who are enthusiastic, dedicated and who wish to make a difference.
We actively encourage informal chats or department visits.
Working Pattern: Monday to Friday 08:00 to 16:00.
Interview Date: To be confirmed.
Pay: The salary advertised for this position reflects the Agenda for Change 2024-5 rates, inclusive of a pay award implemented from October 2024. If you join before this date, the pay award will be backdated to April 2024 or your start date, whichever is later. Until then, remuneration will be based on the 2023-4 pay bandings (Pay scales for 2023/24 | NHS Employers).
For further information please contact: Julie Woolley, Ward Clerk Team Leader on01392 403136 or 078384 438200, J or Winnie Orchard, Ward Clerk Team Leader on 01392 403136 or 07771885437,
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
Benefits
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
Salary is not the only financial benefit
You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.
You will also have access to other benefits including:
National discount services such as the Blue Light Card and Health Service Discounts.
Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
Car lease schemes.
The NHS Pension scheme (one of the most generous and comprehensive in the UK).
Cycle to work scheme
These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.
Person Specification
General Requirements
Essential
1. See job description text above, and (where applicable) you can download a copy of the full job description
Desirable
2. See job description text above, and (where applicable) you can download a copy of the full job description