- Admin Assistant (Repairs)
- Permanent
- 37.5 hours per week, Monday to Friday
- £23,891.46 per annum
- Closing Date: Wednesday 16th April 2025
- Initial Chats: 22nd & 23rd April 2025 / Interviews: W/C 28th April 2025
We have a fantastic opportunity to join Beaverbrooks Repairs department as a Repairs Admin Assistant. As Beaverbrooks’ Repairs Admin Assistant, you will be responsible for both making cost effective decisions for our stock repairs and providing the best options for our Customers.
The Repairs Department at Beaverbrooks focuses on providing Information on repairs and services. Within this role, you will be required to work both well within the team and to your own initiative as necessary. As a team, they strive to provide a quality, efficient and knowledgeable service; making the best decision every time.
Main Responsibilities
- Processing of both customer and stock repairs- including making the decisions on where best to send the repairs for both: best quality repair and best cost
- Booking back of both customer and stock repairs- including: quality control and ensuring all work has been carried out, communicating the costs to the stores, communicating charges to the customer and making decisions on how best to return to Stock
- Input data into our database using Microsoft NAV
- Liaising with suppliers and stores via email
- Processing relevant Admin
About Beaverbrooks
Established in 1919, we have 88 locations across the UK. This includes 63 Beaverbrooks stores & 22 dedicated brand boutiques, including TAG Heuer, OMEGA, Breitling & Tudor. We also have 3 Loupe boutiques, with Rolex showrooms.
We’re a family business. And you can tell that when you get here. It feels like family. From the very smallest details to the big important things.
Our core purpose is to enrich lives. We aim to make a positive difference to the world we live in. This includes our colleagues, customers, suppliers & the wider community.
As a company – we’re true to our word. When we say we’re going to do something, we go all out to do it. And every individual is truly valued.
The awards we’ve been given as an employer speak volumes about what it’s like to work here, some of which are:
- Retail's 3rd Best Company to Work For - Best Companies 2024
- We have been awarded a 3 star accreditation for 'World Class levels of Engagement' for 19 years running - Best Companies 2024 - based on colleague feedback.
- 'Employer of the Year 2024’ - The UK Jewellery Awards
Amazing benefits for amazing people
They say you get out what you put in. And, at Beaverbrooks, our people put in so much.
In return, just some of the benefits we offer include:
- 28 days holidays (inc bank hols, pro rata)
- Contributory Pension & Life Assurance
- Outstanding colleague discounts, which extend to your family & friends
- Wellbeing scheme
- Employee & family support & counselling in partnership with the Retail Trust
- A variety of different schemes to help you support charities close to your heart
- Office profit share bonus
The Ideal Candidate
ESSENTIAL SKILLS AND EXPERIENCE
- Excellent communication skills- both written and verbal
- High attention to detail
- Ability to prioritise
- Good numeracy and literacy skills
- A good team player
- Ability to work to own initiative
- Good decision making skills
- Computer literate
- Confident user of Microsoft Excel & Word
DESIRABLE SKILLS AND EXPERIENCE
- Flexibility to work additional hours to support business requirements at peak times
- Existing knowledge of Jewellery
- Previous experience of working to process
Beaverbrooks - the hallmark of amazing people