Job Purpose
The purpose of this role is to lead and manage a high-performing team, deliver exceptional customer service, and drive sales growth through effective commercial and community strategies.
-----------------------------------
Key Performance Indicators
* Improve customer satisfaction ratings by 10%
* Increase sales growth by 5%
* Reduce costs by 3%
* Improve staff retention rates by 15%
-----------------------------------
Requirements
* Proven experience in guiding and developing a team
* Excellent communication skills, with the ability to coach, motivate, and inspire your team
* Resilience and great problem-solving skills
* The ability to understand and analyze commercial information
* Willingness to roll up your sleeves and support the team with delivery of store activities
-----------------------------------
Working with Us
We are a values-driven organization, committed to doing the right thing and making a positive difference in the lives of everyone we serve. We believe in being open, honest, and transparent in all our interactions, and we expect the same from our employees.