Social network you want to login/join with:
The Credit Controller will perform high volume, global and cross business line internal and external customer service including but not limited to, credit checks & recommendations; AR management and monitoring; troubleshooting; review and reporting; identifying and resolving discrepancies; and assuming responsibility for reducing delinquent accounts as part of a team clearly focussed on improving cash-flow.
Duties And Responsibilities
* Reduce risk through effective & proactive credit management
* Provide recommendation for customer credit limit review, and for sales reserve / bad debt provisions
* Contacting customers via phone, e-mail, or other approved means to achieve timely payments
* Prepare statements of account
* Enlist, support and work closely with all functional managers, Project Managers and Key Sales & Account Managers to accelerate the collection process, in alignment with company goals & strategies by regular communication and building strong internal and external business relationships
* Provide high level customer service regarding credit & collection issues: - daily resolution on all credit requests; provide information for refunds; resolve ‘on account’ balances, unapplied cash, customer discrepancies and short payments
* Escalate trends of delinquent accounts to immediate supervisor and as defined in Company policy
* Identify, reduce and/or escalate issues contributing to account delinquency
* Assist with preparation of information pertaining to customer liquidation and bankruptcies
* Support projects and initiatives utilising technology to continuously improve and automate our collections process globally
* Work closely with the Billing team on invoicing queries, and unbilled revenue, to ensure timely billing
* Perform other assigned tasks and duties necessary to support the Credit & Collections function
Qualifications
Required
* Bachelor’s degree in accounting / finance or equivalent industry experience
* Extensive experience in collections, billing, or related accounting background
* Strong reporting, research, analysis, communications, and organisational skills as well as self-starting ability
* Familiarity with contracts & laws relating to collections
* Complete knowledge of Microsoft Office, database, and ERP software
* Knowledge and understanding of PeopleSoft Financial capabilities
* Proficiency in MS suite inc. Outlook, PowerPoint, Word, and Excel
* Experience in dealing with multiple / split currencies & country specific deductions
* Ability to understand and utilize customer contracts, and customer web portals
* Experience in testing / implementing new systems and/or processes
Knowledge, Skills, Abilities, and other Characteristics
* Commitment to excellent customer service whilst maintaining assertiveness
* Work as part of a global team, collaborating with team members to drive positive results
* Organised, flexible, and resourceful
* Proven ability in troubleshooting, excellent attention to detail and analytical skills
* Ability to collect data, establish facts, draw valid conclusions, and make concise recommendations
* Strong and effective written, verbal, and interpersonal communication skills
* Ability to prioritise workload & multiple responsibilities, to meet deadlines & targets
* Self-disciplined & capable of identifying and completing critical tasks independently and with urgency
#J-18808-Ljbffr