At Lakeside, we aim to ensure that all of our visitors experience a fantastic day out. It’s not just about the amazing attraction and all it has to offer, each member of our team plays a part in making this happen. Lakeside is part of Parques Reunidos, one of the leading leisure park global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia. At Lakeside we are thrilled to announce this role, and we are looking for a confident and committed individual to join our team. Role Type: Permanent We’ll provide full training and uniform, a competitive salary package and a whole host of benefits, including complimentary attraction tickets, discounts and other incentives…Oh, and you’ll be working alongside an amazing team We are seeking: Entertainment Supervisor/Duty Manager For the following vacancy, we are looking for a confident and committed individual who is passionate about the opportunities this role may bring. Responsible for the smooth and efficient supervision and operation of all areas of entertainment connected to the site operation, the Entertainment Supervisor will be responsible for delivering a high quality and helpful service to ensure visitor satisfaction, whilst delivering an immersive and memorable experience to all This role also includes full time Duty Management of the attraction. Roles & Responsibilities: ENTERTAINMENT SUPERVISOR/DUTY MANAGER CONTEXT The job is at the Nickelodeon Adventure Lakeside, Essex part of the global operator, Parques Reunidos. The company is in the visitor attraction business and the object of the attraction is to provide a quality experience for every visitor. As Entertainment Supervisor, you will report to the Operations Manager on a day to day basis. JOB SUMMARY The Entertainment Supervisor is responsible for the smooth and efficient supervision and operation of all areas of entertainment connected to the site operation. The Entertainment Supervisor will be responsible for delivering a high quality and helpful service to ensure visitor satisfaction, whilst delivering an immersive and memorable experience to all. Entertainment Supervisor should ensure at all times that all health and safety policies and procedures are adhered to by both themselves and their team. Ensure that the Nickelodeon brand guidelines are followed at all times and that all NAL team members and partners we work with understand their responsibility to create and maintain the imaginative fantasy world the Nickelodeon Characters represent. RESPONSIBILITIES GENERAL Assisting in the smooth running of the entertainment and attraction functions within Nickelodeon Adventure, Lakeside. In liaison with the Entertainment and Operations Manager, responsible for the continuous delivery of a high degree of product quality and profitability within the entertainment and attraction areas. Supervise the smooth operation of all aspects of the entertainments and attractions, to achieve the highest level of guest satisfaction and experience. Assist with the planning and implementing and deliver a unique and interactive encounter for all our guests with walk around characters. Ensure that all children receive the character experience in an unforgettable and immersive way. Organise the Entertainment teams, managing all aspects of character performances and ensuring that Nickelodeon brand standards are being executed to the highest level at all times. Ensure a consistently high capture rate throughout the experience, showing high levels of customer service at all times. Report to the Entertainment and Operations Manager on a regular basis, and make suggestions for improvements and developments. Ensure the highest levels of housekeeping are maintained at all times among the entertainment areas. Assisting with photo capture, working in close communication with the Retail and Admissions department to ensure high conversion rates. Ensure that focused engagement with the audience is maintained at all times, Ensure that the character performances are of a high standard at all times Design, implement and manage the birthday party content and activity relating to the character performance ensuring that this is a unique offer to the birthday party group CHARACTER MANAGEMENT To assist in the recruitment, effective casting and selection of characters in accordance with Nickelodeon brand standards. To assist in the training and development of all costume character actors to ensure a consistent and accurate delivery of characters. To assist with the delivery and management of regular rehearsals for all character interaction and performance. To implement engaging and interactive performance routines for the Walk around Characters so that all children receive an interactive experience with the character. To review and report on character performances, implementing creative changes as necessary. To motivate employees to ensure a consistent delivery of character experience to all our guests, making each interaction unique and personal. To ensure the regular rotation of skin characters and host roles at all times. To ensure the presentation standards of character costumes is always high and rectify any problems as they arise. DUTY MANAGEMENT Separate JD on application. Full time keyholder and overall supervising of the attraction. HEALTH AND SAFETY To ensure that all Health and Safety regulations are maintained in relation to all visitors and employees, making sure that all aspects of the company health and safety policy are acknowledged and adhered to at all times. To act as a fire marshal as necessary. To ensure the welfare of all employees is managed and monitored, especially in the case of skin performers, ensuring aspects such as regular breaks, cool down periods and rest time is adhered to. Ensuring that all cleaning procedures are adhered to and that all entertainment employees are trained in the safe use of all chemicals and that appropriate records are kept. Ensuring that all Health & Hygiene, Health and Safety and COSHH regulations are observed and records maintained where relevant to the department. Ensure all rides are operated in safe manner in accordance with their specific Code of Safe Working Practice and that rides are taken out of action without hesitation if any issues arise. Ensure that any breach of health and safety policies and procedures is reported to the duty manager immediately. OTHER To do any other reasonable duty as required by the Entertainment and Operations Manager in accordance with the needs of the business. Motivate and encourage all entertainments and attraction team to deliver the best in their role. Deal with all general enquiries, administration and paper work relating to Entertainment in a timely, professional and organised manner. Develop a high standard of customer service, ensuring a courteous, efficient and helpful service to all customers. Deal with queries and complaints in a positive manner. As an employee of Nickelodeon Adventure, Lakeside, you may be party to confidential information with regard to operations. Such information must be handled with care and not passed to any third party. Team member benefits: Seize this opportunity to transform your future and be part of our dynamic team — apply today and make your mark