We have an exciting opportunity for a Senior Clerical Officer to join our administration team, here in the Cheshire and Merseyside ODN (on a 9 month fixed-term contract).
Reporting to the lead administrator, you will be part of a team responsible for data collection and maintain and use hospital systems (IPM, dashboard, ICE, PENS), monitor waiting lists, database entry, liaise with health professionals, deal efficiently and professionally to the requests of all service users and patient enquiries and provide a functional flexibility to meet the demands of the service.
Due to the nature of the work you will be IT literate, able to use most Office software and work unsupervised. Previous experience in the health sector would be an advantage and excellent customer service, the ability to work as part of a team and work to tight deadlines is essential.
You will be expected to be flexible and support the department as and when the need arises.
To take the lead responsibility for dealing with referrals for our outpatient appointments and data collection related to multimodal clinics in the community.
To work unsupervised but to be available to give advice to junior members of the team.
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
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Lead responsibility for the booking of referrals for outpatient and data collection for the project.
Liaising with health professionals, from across the division of medicine. Escalating patients whom need review by consultants
Dealing with out-patients referrals in accordance with the Choose & Book partial booking system. Registering new patients on the hospital system (IPM) PAS and adding to appropriate waiting list.
Monitor and highlight waiting list breaches and waiting times.
Ensure appointment letters are appropriate for the particular procedure to be undertaken. Send out appropriate information leaflets and/or research information for individual patients.
Responsibility for ensuring all outcomes are recorded on the IPM PAS and patients removed from the waiting list as necessary in accordance with the Trusts access policy.
For a full list of duties, please refer to the attached job description and person specification.
This advert closes on Tuesday 12 Nov 2024