Managing Director, Platform Delivery & Operations
Job Description
Position Overview:
The company is seeking an experienced and dynamic professional to fill the position of Managing Director, Platform Delivery and Operations. As the MD of Platform Delivery and Operations, you will provide strategic leadership and operational excellence in the delivery and management of our Marketing Tech and Ad Tech solutions and services to our clients worldwide. As a key member of our leadership team, you will collaborate closely with various stakeholders to ensure alignment between client expectations and delivery capabilities, while fostering a culture of innovation, excellence, and continuous improvement.
Key Responsibilities, Duties and Function:
1. Develop and implement a comprehensive strategic plan for global platform delivery and operations, aligned with the company's overarching goals and objectives.
2. Oversee the end-to-end delivery of our platform solutions to customers worldwide, ensuring high-quality, timely delivery that meets or exceeds customer expectations.
3. Drive operational excellence across all facets of platform delivery and operations, including resource allocation, project management, and performance optimization.
4. Identify delivery and operational goals, priorities, and initiatives based on industry best practices, business requirements, and risk assessments.
5. Define and implement delivery processes, procedures, and controls to ensure standardization of delivery practices across all platforms and services.
6. Collaborate closely with cross-functional teams, including product development, sales, marketing, and customer support, to ensure alignment of platform delivery and operations with overall business objectives.
7. Foster effective communication and collaboration channels to promote information sharing and consistent delivery practices.
8. Champion a customer-centric approach to platform delivery and operations, prioritizing customer satisfaction, feedback, and insights to drive continuous improvement and innovation.
9. Establish and monitor key performance indicators (KPIs) and metrics to track the performance of platform delivery and operations, providing regular reporting and insights to senior leadership.
10. Build and develop a high-performing team of platform delivery and operations professionals, fostering a culture of excellence, collaboration, and continuous learning.
11. Provide guidance and support in incident investigations, root cause analysis, and remediation activities.
12. Identify potential risks and challenges in platform delivery and operations and develop strategies to mitigate risks and ensure business continuity and resilience.
Competencies:
1. Drive Results - Consistently achieving objectives, even under tough circumstances, pushing self and others to accomplish goals.
2. Be Resilient - Rebounding from setbacks and adversity when facing difficult situations.
3. Collaborate - Building partnerships and working collaboratively with others to meet shared objectives.
4. Make Quality Decisions - Making good and timely decisions that keep the organization moving forward.
Qualifications:
1. Proven experience of leading a significant delivery function in a global organization.
2. Significant experience in building lasting relationships with senior leaders, peers, functional and divisional teams.
3. Effective communication, negotiation, and influencing skills, with the ability to build strong trusting relationships at all levels of the organization.
4. Strong business acumen with demonstrable ability to see the big picture and offer solutions aligned to the wider company group and regional strategy.
5. Proven ability to strategically plan, prioritize, and deliver in a fast-paced environment.
6. Experience leading an organization through large scale technology transformation and change.
7. Demonstrable experience in delivering complex portfolios and programs against timelines and budgets.
8. Extensive experience (20+ years) in a senior leadership role overseeing global platform delivery and operations for a large (> $1B revenue) organization.
9. Bachelor's degree in business, engineering, computer science, or a related field. Advanced degree preferred.
10. Significant experience working in Marketing Tech and/or Ad Tech industries.
11. Proven track record of success in strategic planning, execution, and optimization of platform delivery and operations at scale.
12. Strong understanding of SaaS platform technologies, delivery methodologies, and best practices, with the ability to drive innovation and excellence.
13. Excellent leadership and communication skills, with the ability to inspire and motivate teams, build consensus, and drive change in a dynamic and fast-paced environment.
14. Strategic thinker with strong analytical and problem-solving skills, capable of synthesizing complex information and making data-driven decisions.
15. Experience working in a global environment with cross-functional teams and stakeholders.
16. Passion for innovation, continuous improvement, and delivering exceptional customer experiences.
The Managing Director, Platform Delivery and Operations offers a dynamic opportunity for a seasoned professional to lead and drive delivery and operations of platforms for a global technology company. If you possess the requisite experience and skills to excel in this role, we invite you to apply and contribute to our organization's success.
Additional Information
About Epsilon
Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies, and publishers to reach real people, not cookies or devices, across the open web. For more information, visit epsilon.com.
Great People Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.
Epsilon is an Equal Opportunity Employer.Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process.
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