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Job Title: Lounge Supervisor
Lounges are special places, made so by the brilliant people who run them. As a Supervisor, you'll support the management team to maintain that brilliance, delivering 14 great shifts with your team to ensure every customer leaves happy—thanks to your excellent supervision.
Key Responsibilities:
* Lead from the front, setting a high pace for the team to deliver on time, every time.
* Oversee daily operations, ensuring the lounge is the preferred spot for the local community.
* Support team development and maintain high standards of service.
The Good Stuff:
* Tips shared equally across the team, based on hours worked.
* Staff food on every shift, regardless of hours worked.
* 50% discount on food across all three brands from day one.
* 28 days holiday (including Bank Holidays), pro-rata.
* Competitions and incentives, including trips with our suppliers.
* Christmas and Boxing Day off.
* Annual staff party—Loungefest.
* Emotional and practical support via the Licensed Trade Charity.
* Power over your pay with Wagestream.
* Company pension scheme.
* Long service awards.
* Opportunities for personal development and career progression in a fast-growing business.
What You'll Bring:
* Experience as a Supervisor, Team Leader, or an experienced front-of-house team member ready to step into management, preferably with a background in restaurants, bars, cafes, or coffee shops.
* Experience working in a bar environment with serving freshly made food and drinks.
* A passion for hospitality and excellent customer service skills.
* Driven, resilient, and capable of overcoming challenges.
* Strong literacy skills and attention to detail for reporting on KPIs.
* Excellent communication skills to build rapport and trust.
* Self-motivated, able to work at pace with limited supervision, and able to handle pressure and deadlines.
* Knowledge of sales building, forecasting, reporting, recruitment, HR, and NPS best practices.
Follow us on LinkedIn or @life.at.loungers on TikTok and Instagram to learn more about us.
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