We’ve partnered with a leading business in the retail property industry in the recruitment of a Guest Experience Manager to play a key role in the operations of a thriving designer outlet centre in the West Midlands, on a 12-month fixed term maternity cover contract!
Why Apply?
1. Be at the heart of a premier retail destination – ensuring exceptional guest experiences from arrival to departure.
2. Play a pivotal role in guest satisfaction & service excellence – overseeing guest services, hospitality standards, and commercial opportunities.
3. Lead and develop a high-performing guest services team – ensuring seamless operations and an outstanding shopping experience.
4. Opportunities for growth & development – work closely with key stakeholders, including retail brands, centre management, and service providers.
Requirements:
1. A guest experience leader – passionate about creating memorable experiences and elevating service standards.
2. An experienced hospitality or retail professional – with a background in managing customer-facing teams, preferably in luxury retail, hospitality, or events.
3. A strong communicator & problem solver – capable of handling guest concerns, managing service KPIs, and driving improvements.
4. A proactive and detail-oriented individual – with experience in commercialisation, revenue growth, and managing guest satisfaction metrics.
If this sounds like the right opportunity for you, and you’d like to be part of a team that values excellence, collaboration, and innovation, get in touch!
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