Job summary: The duties in the role will include co-ordinating and preparing all prescription requests for our patients, data entry onto patient records, EPS and liaising with patients and pharmacies.
Job responsibilities:
1. To liaise with patients and chemists regarding queries and requests and as part of any required projects, collaborations, or investigations.
2. To ensure repeat medication is issued in line with the protocols that are already in place and ensure that any queries raised are dealt with quickly and correctly.
3. To process all prescription requests in a timely manner according to our practice policy.
4. Respond to enquiries from patients, carers, secretaries, NHS administrators, Consultants or Medicines Management Teams in a courteous, timely and efficient manner and making precise records of the communications.
5. Provide an effective administration service as part of the Practice team to ensure the smooth and uninterrupted service of prescription support to clinicians.
6. To manage the PCN Task Box and direct suitable tasks into the Pharmacy ledger.
Health & safety: The post-holder will be responsible for working with their colleagues to maintain and improve the quality of our services. This always includes complying with the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures.
Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional development: The post-holder will participate in any training programme implemented by the practice as part of this employment. Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others undertaking similar work.
Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members. Communicate effectively with patients and carers. Recognize peoples needs for alternative methods of communication and respond accordingly.
Contribution to the implementation of services: The post-holder will: Apply practice policies, standards, and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect own work. Participate in audit where appropriate. #J-18808-Ljbffr