Customer Services Administrator
Belfast City Centre
£ Competitive
Artemis are working with an established, reputable business in the professional services sector – this organisation is dedicated to excellence, integrity, and innovation and has an excellent reputation in the local market.
About the Role
As a Customer Services Administrator, you will be the first point of contact for clients, providing high-quality support and ensuring smooth administrative processes. Your role will be pivotal in maintaining strong client relationships and supporting the operational efficiency of the business.
Key Responsibilities:
* Serve as the primary contact for client enquiries, providing prompt and professional responses
* Manage incoming calls, emails, and correspondence, directing them to appropriate departments
* Maintain accurate client records and databases, ensuring data integrity and confidentiality
* Support client onboarding processes, including documentation and compliance checks
* Coordinate meetings, appointments, and schedules for the client services team
* Assist in managing client feedback and resolving issues to ensure client satisfaction
* Collaborate with internal teams to streamline administrative workflows and improve service delivery
* Perform general administrative duties such as filing, scanning, and data entry
Experience Required:
* Previous experience in a customer service or administrative role, ideally within the professional services sector
* Excellent communication and interpersonal skills
* Strong organisational skills with the ability to prioritise tasks effectively
* High level of attention to detail and accuracy
* Proficiency in MS Office (Word, Excel, Outlook, PowerPoint)
* Ability to work independently and as part of a team
* Strong problem-solving skills and a proactive approach
* Minimum of 5 GCSEs (or equivalent) at Grade C or above including English and Maths
What’s on Offer?
* Competitive salary and benefits package
* Opportunities for career development and progression
* Supportive and inclusive work environment
* Comprehensive training programs
* Hybrid working
For further information about this position, contact Kelsey at Artemis Human Capital.
Email: kelsey@artemis-humancapital.com
Phone: 02892790920
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