Job Description
As our Assistant Night Manager, your tasks will include:
* Providing guidance and support to the team, managing hotel operations during the night.
* To oversee the development of the team and ensure that all things positive and negative will be handled in a discussion/conversational manner as laid down by the company policies.
* To ensure that all guests who visit the hotel receive a level of service and hospitality that exceeds their expectations by giving an added value experience through attention to detail and continuous customer focus.
* Undertaking night audits and corridor checks to make sure everyone in the hotel is safe and looked after.
* Maintaining strong working relationships and communicate with all departments, ensuring a continuous link between night and day.
* To assist in the day to day activities of the front desk including check-ins and check-outs.
* Perform any other related duties assigned by the Front Office Manager.
A little more information:
You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.
This role is based on a "four on, four off" shift pattern.
Qualifications
* Confidence in all aspects of guest relations, receiving and recognising all guests including those who require special attention.
* Two years experience in a similar role
* Eligible to work in the UK
Additional Information
* Employee benefit card offering discounted rates in Accor worldwide
* Shuttle to and from St. Andrews
* Meals on duty
* 50% off F&B
* Discounted B&B stays
* Discounted Spa treatments
* Access to gym and pool area