IT Service Desk Analyst – Nottingham / Hybrid £25,000 - £28,000 + bonus, 35-hour work week and great benefitsThis multi-site and fast-growing organisation require an experienced IT Service Desk Analyst, to provide son-site and remote support to more than 1300 end-users. As an internal IT Service Desk Analyst, you will be responsible for the diagnosis and resolution of incidents and service requests, including escalation to the appropriate teams.This will be a hybrid position, with the expectation of at least two days per week required in their Nottingham office. The core hours that the team work are between 8am-5pm, so no on-call is expected with this position.Package:
* Bonus opportunities
* 35-hour work week with flexible working
* 25 days holiday + 5 days buy/sell + bank holidays.
* Professional development opportunities
* 5% employer pension, rising with service + many more.
Experience:
1. Ability to effectively prioritise and execute tasks in a fast-paced setting.
2. Active Directory, Exchange 365.
3. Excellent communication and problem-solving skills
4. Experience of providing IT Support in a commercial setting.
5. Windows environments, Microsoft Office suite, and system management software
6. Hardware support
7. Knowledge of Incident, Change and Problem Management processes.
8. Relevant techni...