Job summary Please note: a full, clean UK driving licence is essential to be considered for this post Hours: Bank work. Shifts will be released on a 4-week basis. More shifts may be released during this period if necessary to the needs of the charity. Salary: SCCCC Grade 2 to 3 (£21884.50 to £22975.01) If there are no available shifts in a month, a retention fee of £63.73 will be paid for that period. Retention payments will be rescinded if 3 shifts are declined consecutively. Salary is subject to increase in line with the real Living Wage. Main duties of the job This role will primarily be working with the Good Neighbour Scheme team, but there may be scope at times to support our other services. Good Neighbour Scheme role background, duties and responsibilities The Good Neighbour Scheme is SCCCC's longest running project, having started in 1966. The scheme offers a range of services to older people and their carers through volunteers who offer the kind of support a Good Neighbour might give. The service is provided free of charge with the basic aim of enhancing quality of life and helping to combat loneliness for people over 65 living in Sheffield. Over 170 active volunteers help the scheme both as visitors and at times offering practical help. We consider this to be an important and sensitive service as many of the people who are referred to the Good Neighbour Scheme have complex health needs and may be housebound. Co-ordinators accept requests for help from a wide range of referrers from Health and Social Care services, other charities and organisations, and we take self and family referrals too. Please see the full job description and person specification attached for more information on this post. About us SCCCC has over 50 years' experience in providing services that respond to the needs of vulnerable people in a practical and neighbourly way, complementing the care given by other service providers. SCCCC work in partnership with Sheffield Teaching Hospitals, Sheffield City Council and the South Yorkshire Integrated Care Board. The schemes we provide are: Good Neighbour Scheme Hospital to Home Back Home Scheme A and E to Home Date posted 24 February 2025 Pay scheme Other Salary £21,884.50 to £22,975.01 a year More information on pay is included in the job description. Contract Bank Working pattern Part-time Reference number B0454-25-0003 Job locations Unit 19 President Buildings Savile Street East Sheffield South Yorkshire S4 7UQ Job description Job responsibilities Work closely with other team members to take referrals from a range of referrers, including health and social care staff, friends and family members and the individual themselves, and allocate volunteers where appropriate Follow up, check and review all referrals with volunteers, service users and service providers in a systematic way Be available for enquiries from service users and their families and respond to any requests for information in a timely and professional manner Ensure that each service user receives a home visit prior to allocation of a volunteer, in order to confirm personal details, undertake a risk assessment and better understand them and their needs Provide support to service users waiting for a dedicated volunteer by offering support in person or over the telephone where appropriate Ensure that those service users with complex needs and who are not appropriate for a volunteer receive a monthly visit from a relevant staff member Work with colleagues who co-ordinate SCCCCs other services and take referrals from health/social care professionals when they are unavailable Provide ongoing support and supervision to volunteers on the Good Neighbour Scheme and ensure that the service is responsive to the needs of its volunteers Provide support where required to maintain, promote and develop the pen pal/happy post scheme Ensure compliance with SCCCCs policies and procedures Liaise with the fundraiser in order to maximise donations to the organisation Liaise with staff in all the relevant hospital departments and community teams to ensure effective operation and uptake of the scheme and all other SCCCCs services Publicise the scheme through all appropriate channels Liaise with the Operational Lead to participate in volunteer training as appropriate Maintain accurate records of work undertaken and produce oral/written reports as required Ensure that appropriate monitoring and evaluation procedures are put in place and used effectively Cover the work of other Good Neighbour Scheme team members during periods of leave Attend the meetings of the organisation and any other meetings as required Attend appropriate training courses to enhance/develop his/her own skills Carry out other duties and relevant tasks consistent with the responsibilities of the post, which from time to time may be required as agreed between the postholder and the Senior Management Team The post holder reports to and will be supervised by the Good Neighbour Scheme Operational Lead The post holder will be expected to develop good working relationships with all members of the staff team and help maintain a mutually supportive and inclusive environment. This includes supporting the work of the organisations other schemes whenever possible. Job description Job responsibilities Work closely with other team members to take referrals from a range of referrers, including health and social care staff, friends and family members and the individual themselves, and allocate volunteers where appropriate Follow up, check and review all referrals with volunteers, service users and service providers in a systematic way Be available for enquiries from service users and their families and respond to any requests for information in a timely and professional manner Ensure that each service user receives a home visit prior to allocation of a volunteer, in order to confirm personal details, undertake a risk assessment and better understand them and their needs Provide support to service users waiting for a dedicated volunteer by offering support in person or over the telephone where appropriate Ensure that those service users with complex needs and who are not appropriate for a volunteer receive a monthly visit from a relevant staff member Work with colleagues who co-ordinate SCCCCs other services and take referrals from health/social care professionals when they are unavailable Provide ongoing support and supervision to volunteers on the Good Neighbour Scheme and ensure that the service is responsive to the needs of its volunteers Provide support where required to maintain, promote and develop the pen pal/happy post scheme Ensure compliance with SCCCCs policies and procedures Liaise with the fundraiser in order to maximise donations to the organisation Liaise with staff in all the relevant hospital departments and community teams to ensure effective operation and uptake of the scheme and all other SCCCCs services Publicise the scheme through all appropriate channels Liaise with the Operational Lead to participate in volunteer training as appropriate Maintain accurate records of work undertaken and produce oral/written reports as required Ensure that appropriate monitoring and evaluation procedures are put in place and used effectively Cover the work of other Good Neighbour Scheme team members during periods of leave Attend the meetings of the organisation and any other meetings as required Attend appropriate training courses to enhance/develop his/her own skills Carry out other duties and relevant tasks consistent with the responsibilities of the post, which from time to time may be required as agreed between the postholder and the Senior Management Team The post holder reports to and will be supervised by the Good Neighbour Scheme Operational Lead The post holder will be expected to develop good working relationships with all members of the staff team and help maintain a mutually supportive and inclusive environment. This includes supporting the work of the organisations other schemes whenever possible. Person Specification Qualifications Essential 5 good GCSEs (or equivalent) including English and Maths Desirable Degree level qualification Experience Essential Minimum 2 years experience in a relevant post or organisation Experience working within community engagement and volunteering environment Experience of contributing to a team environment Evidence of recent relevant continuing professional development Understanding of the needs of older people and their families Ability to work effectively with a diverse range of individuals and organisations Ability to communicate effectively both internally and externally to a wide variety of audiences and using a variety of methods suitable to different audiences A proven ability to build robust relationships with key stakeholders to deliver excellent services, programmes or projects Good telephone manner and the ability to deal sensitively with service users, family members and carers Committed and highly self- motivated The ability to work in a self-directed manner, and as part of a team Computer literacy in dealing with standard MS office packages, including spreadsheets Proven organisational skills and administrative ability, capable of meeting deadlines Ability to work under pressure Ability to adhere to an organisations policies, procedures and instructions Ability to problem solve competently Ability to relate well to volunteers Able to act with integrity and take action if ethics, values or standards are compromised Car driver/owner full, clean UK driving license and with daily access to a vehicle essential Willing to work outside office hours (both evenings and weekends) when necessary Able to evidence outstanding timekeeping and attendance Able to display a flexible and adaptable approach to the range of duties required Shares SCCCCs values and ethos, and committed to SCCCCs vision Level headed, non-judgmental and calm approach with a commitment to Equal Opportunities and Diversity A willingness to learn and a commitment to training and development Ability to maintain confidentiality Clear Enhanced DBS disclosure check Proactive engagement in supervision Desirable Understanding of the role of the Voluntary and Community Sector in the field of Health and Social Care Knowledge of health and safety issues Qualification in Community Work and/or Health and Social Care Person Specification Qualifications Essential 5 good GCSEs (or equivalent) including English and Maths Desirable Degree level qualification Experience Essential Minimum 2 years experience in a relevant post or organisation Experience working within community engagement and volunteering environment Experience of contributing to a team environment Evidence of recent relevant continuing professional development Understanding of the needs of older people and their families Ability to work effectively with a diverse range of individuals and organisations Ability to communicate effectively both internally and externally to a wide variety of audiences and using a variety of methods suitable to different audiences A proven ability to build robust relationships with key stakeholders to deliver excellent services, programmes or projects Good telephone manner and the ability to deal sensitively with service users, family members and carers Committed and highly self- motivated The ability to work in a self-directed manner, and as part of a team Computer literacy in dealing with standard MS office packages, including spreadsheets Proven organisational skills and administrative ability, capable of meeting deadlines Ability to work under pressure Ability to adhere to an organisations policies, procedures and instructions Ability to problem solve competently Ability to relate well to volunteers Able to act with integrity and take action if ethics, values or standards are compromised Car driver/owner full, clean UK driving license and with daily access to a vehicle essential Willing to work outside office hours (both evenings and weekends) when necessary Able to evidence outstanding timekeeping and attendance Able to display a flexible and adaptable approach to the range of duties required Shares SCCCCs values and ethos, and committed to SCCCCs vision Level headed, non-judgmental and calm approach with a commitment to Equal Opportunities and Diversity A willingness to learn and a commitment to training and development Ability to maintain confidentiality Clear Enhanced DBS disclosure check Proactive engagement in supervision Desirable Understanding of the role of the Voluntary and Community Sector in the field of Health and Social Care Knowledge of health and safety issues Qualification in Community Work and/or Health and Social Care Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Sheffield Churches Council for Community Care Address Unit 19 President Buildings Savile Street East Sheffield South Yorkshire S4 7UQ Employer's website https://scccc.co.uk/about-us/work-for-us (Opens in a new tab)