Do you have effective customer facing administration experience? Do you consider yourself to be IT literate with great attention to detail? Are you based in or around Caerphilly?
Catnic is a leading steel manufacturer with a focus on sustainability and a presence in Caerphilly since 1969. The successful applicant for the Customer Service Representative will be someone who can act as a key contact for stakeholders and is proactive, reliable and a team player.
Role - Customer Service Representative
Pay - £12.31ph
Location- Catnic Ltd/TATA, Pontypandy Industrial Estate, Caerphilly CF83 3GL
(100% office based)
Shift pattern- Mon-Fri, standard office hours (flexible)
Duration- 12 months
Responsibilities:
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Offering customer support to stakeholders, both internal and external
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Acting as a focal point for operational matters relating to customers
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Creating sales order and processing promptly and accurately
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Providing quotations to customers in a timely manner
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Managing the input of orders and ensuring availability of product
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Signposting stakeholders in the right direction for queries you are unable to resolve
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Working with operations and logistics departments to successfully meet the needs of the customer
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Recording and resolving customer complaints
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Retrieving and storing proof of delivery
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Being involved in customer service improvement interventions
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Adhering to UK Health and Safety legislation and company policies relating to such at all times
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Collaborating data into IT systems
Experience needed:
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Prior experience in a customer facing administrative role
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Previous experience working with numerical data
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Capacity to operate with minimal supervision
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Strong IT literacy skills with MS Office
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Experience with in house IT systems
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Confident telephone manner
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Strong verbal and written communication skills
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Excellent interpersonal skills
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Exceptional attention to detail
Benefits:
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Advice and editing on your current CV
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Dedicated team throughout your journey within the role
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Paid holiday
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Exclusive online services including restaurant and retail discounts
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Chance to receive £300* for referring a friend
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Opportunity for progression into permanent roles
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Competitive rates of pay
Does this role sound interesting? Apply today and a team member will be in contact if you meet our requirements.
All applicants are subject to vetting checks including but not limited to: Right to work check, Medical assessment and reference check