Customer Engagment Representative
Monday - Friday with Alternative Sundays.
8am-5pm
Salary - £25,300
Overall Purpose of the Role; To own the Customer Journey for a defined geographical area working across Delice de France business channels to ensure best possible experience for our customers.
What is it like to do this role; Varied! This role will provide the opportunity to work with a large variety of customers and across all customer facing departments, ensuring that Delice de France are meeting & exceeding customer expectations providing a seamless experience and easy to do business with approach.
Key Relationships; Customers, Channel teams (field & accounts), Operations (Warehouse & Transport), Cash Office, Accounts Receivable (AR), CE Executive, Ecommerce Executive, Sales Data Admin and QC.
Main Duties & Responsibilities include.
* Own your defined geographical areas.
* Call customers as per daily call plan – adjust as per individual customer call requirements with minimum frequency set at once per month for all nominated accounts. Outbound Calls.
* Take inbound calls and action as required.
* Work with all customers including those who place via EDI / Portal / Wholesale / Upload or Webshop to support them on the customer journey.
* Check customer details are logged in CE correctly; contact number, contact name, email address, address, postcode, times open for deliveries
* Action order amends and add-ons for ...