Location: Hampshire + *Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time hours per week – Mon to Fri
*Hybrid
At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.
What you’ll do
The Commercial Contract Management team manages all the commercial and contractual aspects of the contract lifecycle of all Vodafone Business Security Enhanced (VBSE) customers:
1. Pre-sales (helping our sales teams to win new business at profitable margins)
2. Handover (ensuring that business is contracted correctly; risk is understood and mitigated; and that contractual obligations are clear and handed over to appropriate teams for execution)
3. In-Life (optimising the commercial performance of the contract (including change and exit management); managing commercial disputes; and driving margin and revenue improvement activities)
4. Extension or Renewal (securing timely renewal of the contract whilst minimising erosion of revenue and margin)
As a Senior Contract Manager you will have the opportunity to be at the front and centre of the relationship with existing and prospective VBSE customers, with a main focus on the In-Life/post-contract award aspects of the role.
The role will require you to work collaboratively with many different areas of the Business including Sales, Product, Solution, Legal, Finance and Technology; provide commercial thought leadership and decision making; and to work directly with our customers and occasionally with suppliers.
Who you are
You must be eligible for DV Clearance
The role would suit candidates who have a demonstrable ability to: understand a variety of complex commercial and contractual models; use available data and appropriate assumptions in order to make informed decisions; negotiate pragmatically at all levels in an organisation; and identify and create value from challenging commercial issues.
5. Experience managing DEFCONs, CDRLs & JSPs from a contractual perspective.
6. Proven leadership working with customers, internally and externally, and a strong appreciation of sales processes and methodologies
7. Consistent delivery of exceptional results through matrix team structures
8. Strong decision making with the ability to balance conflicting priorities
9. Proven highly complex negotiation skills with internal and external customers up to C level including dispute management
10. Strong leadership of risk, able to identify most appropriate mitigation actions to reduce Vodafone’s exposure
11. Proven People management and development skills
12. Excellent Communications at all levels including C Level written and verbal and the ability to simplify complexity
13. Experience in structuring and managing highly complex commercial models
14. Thought Leadership and leading change
15. Growth mindset, open to taking on new challenges and identifying and implementing business improvement activities
16. Team player, willing to share experience as well as coach and mentor colleagues
17. Must be an experienced Commercial and Contract Management professional with a proven track record in success
18. Telco and IT experience is desirable
19. World Commerce and Contract (formerly IACCM) accreditation is desirable or CIPS Level 6