Company: KYOCERA AVX Components (New Delhi) Pvt Ltd.
Job Title: Senior Engineer - Customer Quality Assurance
Industry: Production Company, Electrical Engineering (ca. 220 employees)
Employment Type: Full time
Employees Union: No
We are looking for a Customer Quality Assurance (CQA) Engineer to monitor and enhance customer quality processes, focusing on root cause analysis (RCA), process improvements, and compliance with industry standards. This role requires a strong technical background, problem-solving skills, and leadership abilities to manage both internal and customer-related quality assurance initiatives. The ideal candidate will have extensive experience in QA within a relevant industry and a track record of successful issue resolution.
Responsibilities:
* Determine and collect relevant data for product and installation improvements to understand and address any issues, deciding when to escalate as necessary.
* Initiate containment of stock at all locations to prevent further substandard production.
* Evaluate findings to formulate corrective action plans and coordinate implementation, including clean cut-offs to ensure proper containment and corrective action execution.
* Conduct Root Cause Analysis (RCA) for customer-reported issues and collaborate with cross-functional teams (CFT) to identify and resolve quality concerns.
* Report root causes, implemented containment measures, and corrective actions to customers to ensure resolution and customer satisfaction.
* Develop and maintain strong technical relationships with customers and business partners.
Minimum Requirements:
* Education:
o Bachelor’s degree in Mechanical Engineering, Electronics, or an equivalent field.
* Experience:
o 6–9 years of experience in Quality Assurance, preferably within a similar industry.
o Minimum of 3 years in handling customer quality issues.
* Knowledge:
o Good familiarity with IATF system requirements and core quality tools.
o In-depth understanding of corrective and preventive action implementation.
* Skills:
o Strong problem-solving abilities and a proactive approach to quality improvement.
o Advanced skills in People Management, Communication, and IATF systems.
o Ability to train and mentor teams and customers on quality standards and procedures.
* Attributes:
o Detail-oriented, analytical, and focused on continuous improvement.
o Strong leadership and collaboration skills.
o Proactive, solution-driven, and committed to maintaining high-quality standards.
Please send us your detailed application, including your salary expectations and earliest possible starting date. We are looking forward to meeting you.
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