Providing leadership to the team. Management, and development of the MITIE contract, ensuring financial, and operational commitments are met and exceeded. Management of all MITIE processes, policies and procedures utilising the team of direct reports.
Key Responsibilities
* Provide leadership, and ensure that contractual commitments are met and exceeded.
* Ensure that opportunities for the strategic development of the contract are developed and continued throughout the duration of the term. Ensure additional services and projects are discussed with the client and MITIE team and delivered highlighting our expertise in these fields.
* Ensure business policies and processes are effectively communicated and implemented within the contract adhering to all MITIE policies and procedures and utilising MITIE systems.
* Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both MITIE and subcontractors' activities and are regularly reviewed.
* Ensure optimum staffing structures operate across contract, balancing the delivery of service excellence and ensuring structures support peaks and troughs in workload.
* Ensure MITIE and suppliers are staffed by fully competent teams, ensuring post holders are fully competent, and that effective succession planning arrangements are in place.
* Work with other Operational managers to ensure collaborative development of the business, effective team working, and support to colleagues.
* Develop contract financial plans for revenue and profit delivery, reduction of WIP, OPSs, debt, cost reduction and contract growth.
* Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.
* Ensure a customer focus within all areas of operational activities, and that effective relationships are maintained with key client/supplier contacts.
* Ensure all regular client meetings are held whilst meeting the needs of the client.
* Promote and maintain the core values of MITIE.
* Provide leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward.
* Deliver effective business communication through TBTs, Technical Updates, QHSE updates, and other publications.
* Support the sales process through solutions development, participation in presentations and consultation meetings, and hosting visits.
* Provide a learning environment, and appropriate training and development planning through supportive mentoring.
* Support the contractual operations delivery of the TFM contract through our suppliers maintaining the highest client relationships.
* Assist to develop and maintain a positive image of the buildings in its location throughout MITIE promoting all the MITIE services we can provide.
* Assist in the drafting, control and reporting of service charge budget and expenditure for the sites.
* Assist to monitor all activities relating to the sites, reporting and taking action as appropriate.
* Undertake regular inspections of the building fabric.
* Work with key stakeholders to ensure a maintenance and repair programme is in place.
* Assist to compile and maintain records relating to the site(s); e.g. asset register, plans, plant testing, etc.
* Undertake and audit all MITIE areas and aspects required for site(s) in conjunction with MITIE contractual terms.
* Supervise the management of operational engineering team, carrying out PDRs and appraisals.
* Liaise with tenants and deal with any operational queries they might have.
* Assist and be responsible for Health and Safety compliance on site.
* Assist and be responsible for environmental management on site.
* Ensure MITIE achieves the KPIs set by the client.
* Manage major work programmes on site via yourself or the projects team.
* Produce regular reports to operational team, as required.
* Ensure procurement is carried out in line with company policy.
* Any other duties as directed by your Line Manager.
* Audit core FM services and produce timely, accurate and relevant reports.
* Chair service delivery meetings, controlling minutes and agenda.
* Maintain clear communication channels between client, MITIE and any relevant service partner.
* Ensure enhancements and changes to services are implemented on time.
* Identify opportunities for improvement and present to client for discussion.
* Travel to other sites as required.
Accountabilities
* Reporting to a MITIE SLT with organisation structure.
* Accountability to the MITIE functional heads, as appropriate.
* Accountable day-to-day for site KPI/SLAs via CAFM monitoring.
* Accountable for client relationships to promote positive feedback from sites.
* Line management responsibility for a contract engineering team and support team where required.
* Financial responsibility for better buying, supplier quotation for site.
* Responsible for all MITIE logbooks across the MITIE portfolio.
* Responsible for all QHSE audits and AP duties on sites.
* Responsible for sending, monitoring and recording TBTs, technical updates, QHSE procedures.
* Responsible for saving all documentation and MITIE sign off sheets.
* Accountable for all assets on site and being trained on to all authorised persons (AP) qualification.
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