Job summary CHoICE Facilities Services are seeking a passionate, hardworking and reliable individual to join our team and fulfil the role of Domestic Supervisor This role is an exciting opportunity for people who are flexible, task focused and who have excellent communications skills. We encourage and support our employees to progress within CHoICE and offer full training on the job As a Domestic Supervisor you would be responsible for day to day management of Soft FM staff to provide efficient and effective Facilities services to all wards and departments within CHoICE operated sites and support the delivery of excellent patient care, ensuring the service is responsive to the demands placed upon it CHoICE Facilities Services work together; To deliver nationally recognised high quality, safe, cost effective services for the people, patients and stakeholders To attract and retain employees who are proud to recommend our services To deliver a wide range of high quality, effective and compliant Facilities Management (FM), Procurement and Pharmacy Services. CHoICE Facilities Services provide a wide range of services including Domestic Services based over South Tyneside and Sunderland NHS Foundation Trust sites To join a friendly, organised, and positive working environment, applyfor this role Shift pattern of two 10 hour shifts per week including weekends Main duties of the job Day to day management of Soft FM staff to provide efficient and effective Facilities services to all wards and departments within CHoICE operated sites and support the delivery of excellent patient care, ensuring the service is responsive to the demands placed upon it. To Supervise and prioritise work and direct staff accordingly to ensure optimum use of resources across all CHoICE sites. Working closely with Facilities Management team, clinical site managers, on call teams out of hours, week-ends and normal office hours to prioritise operational requirements To undertake a rotary shift pattern covering 7 days per week during the hours of 0600 to 2200 hours To assist the Heads of Department and deputies in managing the duties and performance of the staff within Soft FM To contribute to the on-going development and delivery of all Soft FM services Supervise all aspects required for the delivery of a high quality Soft FM, ensuring that all service staff are correctly trained to fulfil their role, and that the service is in line with customer needs Key requirements: Educated to GCSE level or equivalent qualification (include Maths and English) NVQ 3 or equivalent qualification or substantial experience in a support service role with the equivalent level of knowledge Sound knowledge of catering / domestic / porter functions within a healthcare environment Experience of working in a support services function Current driving licence About us Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required. City Hospitals Independent Commercial Enterprises Ltd (CHoICE - trading since 2014) is a wholly owned subsidiary company of South Tyneside & Sunderland NHS Foundation Trust (STSFT). Based at Sunderland Royal Hospital, providing a full range of Facilities Management, Procurement and Outpatient Pharmacy services. We employ around 650 staff in a wide range of functions, ranging from cleaners, porters, engineers, procurement specialists and pharmacists. Commitment, Care and Compassion - our Team contribute to the overall hospital environment, providing safe, secure and comfortable facilities for access by patients, staff and visitors. CHoICE is an exciting place to work that will provide you with an opportunity to grow and develop. Many of our staff work flexibly, including part-time and we are committed to offering flexible approaches to work where possible. We provide a range of benefits including Fitness Centre (SRH), cycle to work scheme and access to a Childcare Co-ordinator to help staff with childcare arrangements. We welcome all applications regardless of peoples race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under-represented groups. Date posted 06 November 2024 Pay scheme Other Salary £25,669 to £27,395 a year pro rata for part time 20 hours per week Contract Permanent Working pattern Part-time Reference number M9155-Z-EA-0624-20-3 Job locations Sunderland Royal Hospital Kayll Road Sunderland SR4 7TP Job description Job responsibilities The post holder will have day-to-day responsibility for the supervision of the Domestic & Linen Teams and services provided. They will be responsible for the efficient and effective services and delivery of high quality cleaning and hygiene related duties. PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visit Gov.UK for further information Job description Job responsibilities The post holder will have day-to-day responsibility for the supervision of the Domestic & Linen Teams and services provided. They will be responsible for the efficient and effective services and delivery of high quality cleaning and hygiene related duties. PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visit Gov.UK for further information Person Specification Qualifications Essential Educated to GCSE level or equivalent qualification (which should include Maths and English) NVQ 3 or equivalent qualification or substantial experience in a support service role with the equivalent level of knowledge A willingness to study for any qualifications deemed appropriate to the post ILM Level 2/Advanced apprenticeship Current driving licence Desirable Health and safety awareness Experience Essential Customer service experience Previous experience of working in a support services function Desirable Supervisory knowledge gained through formal courses or secondment Experience of working in a healthcare setting Previous experience of operating and interrogating an electronic management system Physical skills Essential Moving and Handling Ability to sit at workstations as necessary Skills and Knowledge Essential Effective communication skills verbal & written Computer literate knowledge of Microsoft Word and Excel Good organisational and time management skills Ability to prioritise own and others workloads Able to work alone or as part of a team. Desirable Knowledge of Hospital Support Service functions Person Specification Qualifications Essential Educated to GCSE level or equivalent qualification (which should include Maths and English) NVQ 3 or equivalent qualification or substantial experience in a support service role with the equivalent level of knowledge A willingness to study for any qualifications deemed appropriate to the post ILM Level 2/Advanced apprenticeship Current driving licence Desirable Health and safety awareness Experience Essential Customer service experience Previous experience of working in a support services function Desirable Supervisory knowledge gained through formal courses or secondment Experience of working in a healthcare setting Previous experience of operating and interrogating an electronic management system Physical skills Essential Moving and Handling Ability to sit at workstations as necessary Skills and Knowledge Essential Effective communication skills verbal & written Computer literate knowledge of Microsoft Word and Excel Good organisational and time management skills Ability to prioritise own and others workloads Able to work alone or as part of a team. Desirable Knowledge of Hospital Support Service functions Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name City Hospitals Independent Commercial Enterprises Ltd (CHoICE) Address Sunderland Royal Hospital Kayll Road Sunderland SR4 7TP Employer's website https://www.choicesunderland.co.uk/ (Opens in a new tab)