Outpatient Admin and Clinical Co-ordinator
Oxford University Hospitals NHS Foundation Trust
Cancer & Haematology Outpatient Department, Churchill Hospital, Oxford
Full time 37.5 hours per week
Are you looking for a rewarding role where you can make a real difference? We are looking for an enthusiastic and motivated individual to join our friendly outpatients team who will strive to ensure that the patients' experience is what we would expect for our own family and friends.
This is a unique post combining both administrative and housekeeping duties and provides a pivotal role in the running of Outpatients. Our busy outpatient department sees up to 300 patients per day, with 75 different consultants holding clinics alongside specialist nurses, therapy radiographers, research staff and pharmacists. If you feel that you are able to multitask and love variety in your job then this could be the role for you.
Main duties of the job
We are looking for someone who will primarily manage our online clinic room booking system (Bookwise) and also provide support for the senior nurses with other computer systems including, Health Roster, FirstCare and NHSP. You will also provide support for the clinic nurses to ensure patients requiring hospital transport for clinic are seen and returned home with minimal delays. On occasion you will also provide support for the phlebotomy service if needed.
The housekeeping part of the role is to ensure the department maintains high standards of cleanliness and that all equipment including computers are in good working order. Whilst this is not a clinical role you will have some contact with patients, perhaps offering them a drink or helping them with hospital transport, so we're looking for someone who is caring and approachable, and can work flexibly to meet the demands of the busy environment.
Job responsibilities
To provide a comprehensive Administrative Support and Housekeeping service to the Oncology and Haematology Outpatients:
* Maintain the Bookwise clinic room booking system, including day-to-day bookings and liaising with stakeholders.
* Provide administrative support to Senior Nurses, particularly in coordinating transport arrangements for patients.
* Support the provision of IT services to the department.
* Undertake all aspects of the housekeeping role.
* Work as an integral part of the Outpatient team to ensure a high-quality service.
* Assist the departmental manager in delivering effective facilities service to maintain the patient environment.
Person Specification
* NVQ Level 2 or similar experience
* Computer literate with good knowledge of Microsoft packages
* Working knowledge of electronic patient record (EPR)
* NVQ level 3
Experience
* Understanding of strict confidentiality
* Commitment to a caring approach to patients, carers and families
* Previous experience in a healthcare environment
* Experience working with a multidisciplinary team
* Evidence of collecting audit data
* Previous experience in interagency and customer liaison
* Previous supervisory experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Contract Details
Salary: £26,530 to £29,114 per annum (pro rata)
Contract: Permanent
Working pattern: Full-time
Reference number: 321-SW1-6545063-B4-PUB
Job locations
Cancer and Haematology Centre, Churchill Hospital
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