As a Customer Service Manager at Co-op, you will be responsible for delivering exceptional customer experiences and leading a team of retail professionals. You will coach and develop your team members, fostering an inclusive culture where everyone's voice is valued and respected.
* Foster a positive store environment by promoting friendly and welcoming service every day.
* Develop the capabilities of your team through coaching and training, focusing on their strengths and areas for growth.
* E nsure that the store remains safe, legal, and fully operational by managing diligence checks and stock accuracy.
* S u pport your Store Manager by deputising when they're not working and delivering various HR processes.
The ideal candidate will have strong organisational and problem-solving skills, as well as the ability to strike a balance between leading and supporting their team.