ABOUT USCitydoc are part of the European lifecare groupEuropean LifeCare Group is one of Europe's largest independent provider of travel clinics and public vaccination programmes.Founded in 1998, today European LifeCare Group has specialist clinics covering most of Denmark and the UK, where the company trades under a number of brands, including Danske Lægers Vaccinations Service, Vaccination UK, London Travel Clinic and Citydoc.European LifeCare Group also works for both the Danish and English National Health Service as a contracted service provider of immunisation programmes in schools and national influenza vaccination programmes.Job Title: Medical AdministratorContract: Bank Pay: £12.00 per hourHours: 5:00 pm to 9:00 pm weekdays, 08:00 am - 6:00 pm WeekendsOvertime: Available depending on needs to the business Working Days: Monday to Friday for evenings & Weekend workLocation: London Clinics: your post could be based at one of our London clinics, dependent on shift. Wimpole Street, London Bridge, Moorgate, VictoriaBenefits: 5% Pension (employer contribution) Employee Assistant Programme Discount on high street shops You must be able to commit for the entire duration of the contract.MAIN DUTIESThe post holder is responsible for being the first point of contact for patients. Managing the front desk operations, ensuring a smooth flow of patients and maintaining a high standard of customer service.Key areas of responsibility:
Act as a Receptionist for Clinics
Set up reception and till ready for clinic.
Greet patients arriving at clinic and book them in.
Deal with transactions and take payments for retail purchases.
Carry out inputting of all clinic activity, ensuring it is accurately recorded on relevant clinic systems and databases, stamp booklets and ensure all paper and electronic information is accurately recorded.
At end of day, reconcile till, check that all registration forms have been scanned on the database, all vaccine recalls are set up and GP letters are complete.
Be observant when patients have received vaccines as occasionally the patient may feel unwell/faint, if so ensure they are seen by a nurse before leaving (Training will be provided).
Ensure that any ill patients who present at reception or by phone call to the clinic are dealt with appropriately.
Retrieve and file patient records while maintaining high standards of confidentiality and data protection for all travel clinic patients.
Maintain high standards of customer care to all travel clinic users at all times.
Book appointments using appointments database.
To participate in the monitoring of standards and performance in the clinic area, including the implementation of clinic audits, stock taking procedures and client surveys.
Responsible for retail sales and maintaining retail display, you will identify retail items that need re-ordering, and order products as appropriate.
To carry out any duties as cover for other clerical and/or reception staff as necessary (i.e. during holiday/leave).
To succeed, you ideally:
Are educated to GCSE level or equivalent
Have worked previously within a customer focused environment and dealt with customers face to face and over the phone providing great service
Are conversant with Excel, Word, Access and Outlook
Have excellent verbal communication skills and telephone manner
Have excellent interpersonal skills, ability to relate to a wide range of people and explain information simply
Ability to prioritise and work proactively
Have experience in clinic administration and experience of retail sales
Mandatory Training:This post is subject to all mandatory training provided by the company which must be completed prior to starting. This includes Safeguarding for Children, BLS, Anaphylaxis and Infection Control.
DBSWe require all successful candidates to have a DBS (Disclosure and barring Service) criminal record check, which is paid by the Company. If you have anything to declare before we received the checks please let us know during the interview stage.