The Application Support Engineer is responsible for supporting the operation and maintenance of core technology systems and infrastructure that enable the delivery of customer-facing IT services.
Client Details
Our client is a reputable housing association formed in July 2017 through the merger of two housing organizations and manages over 7,000 homes across the North of England.
Description
Manage technology infrastructure: Cloud services, physical hardware, storage, networks, telephony, firewalls, operating systems, email systems.
Troubleshooting and problem resolution: Analyze and resolve issues using appropriate tools and techniques.
Trend analysis: Ensure optimal infrastructure performance and recommend improvements.
Cybersecurity: Maintain infrastructure security and align with best practices.
Cloud configuration: Manage capacity and optimize usage.
Vendor management: Oversee infrastructure development and upgrades, ensuring compliance with contracts.
User account management: Manage accounts in Active Directory, SharePoint, Teams, Office 365.
Project management: Lead technical projects within ICT and support business projects requiring IT input.
Service Desk support: Assist Service Desk staff with training and issue resolution.
Change control: Ensure infrastructure changes are tested, documented, and follow governance.
IT documentation: Support maintenance of IT architecture documentation.
Knowledge sharing: Contribute to IT knowledge base and pro...