Customer Service Administrator
Monday to Friday - 7am to 4pm
£30,000
We are currently recruiting for a Customer Service Administrator to join our client's growing team. You will be joining a market-leading organisation dealing with both customers and internal and external teams.
So if you are experienced within customer service and administration then APPLY NOW!
Role:
1. Liaise with customers via phone and email (50%/50% split).
2. Contact customers daily with updates regarding their complaints and enquiries, ensuring resolutions are being achieved.
3. Book meetings with surveyors, ensuring that times and dates are communicated to the customer and other internal/external parties.
4. Support surveyors with arranging diaries, including meetings with customers and clients.
5. Respond to all customer enquiries.
6. Carry out daily calls with the Operations team to ensure all work is on target and ensure all updates are shared.
7. Chase operations for updates on all customer complaints when needed.
Skills:
1. Detail oriented.
2. Organised.
3. Microsoft Office - comfortable working on Excel.
4. Excellent communication skills - with both internal and external parties.
5. Pro-active.
6. Time management.
7. Prioritising workload.
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