Job purpose: The Housing Support Workers job is to deliver appropriate levels of support to tenants living in sheltered housing complexes. The post holder will be able to work on their own initiative and also as part of a competent and efficient staff team. The job requires professionalism, confidentiality, flexibility and good humour to ensure a smooth running and safe service for tenants/residents. Main duties and responsibilities: Ensure new tenants are welcomed and given relevant information about the scheme and services available. Maintain contact with tenants in accordance with agreed Support Plans. Provide appropriate and necessary support to enable the tenant to sustain their tenancy. Work individually and as part of the Housing Support Team. Be alert to individual tenants circumstances and condition and take appropriate action to promote the well being of the individual. Liaise with and co-ordinate other professionals/agencies for the well being of the tenant. Contribute to the maintenance of up-to-date records and ensure that all relevant information is noted. Respond promptly to alarm calls and emergencies and take such appropriate action as may be required. Monitor and promote security and health and safety within the scheme and tenants homes. Develop and facilitate tenants groupings and activities. Ensure/support tenants to make the best use of resources. Comply with practice and administrative processes outlined in the Housing Support Workers Handbook. Ensure compliance with all relevant statutory and regulatory procedures. Undertake such training courses as are thought necessary by Management and work towards achieving relevant recognised and professional qualification as determined by the Housing Services Manager. We have vacancies for 22 hours a week and 16 hours a week- these hours are spread over 7 days a week and include Bank Holidays. ADZN1_UKTJ