Job Description Based at Sky Studios Elstree, Universal Production Services is a fast-growing lighting and rigging equipment rental facility catering to the film and television production industries. We pride ourselves on delivering top-tier equipment, exceptional customer service, and operational excellence. As we continue to expand, we are seeking a creative, self-motivated individual to join a team to exclusively support the Rigging requirements at Sky Studios Elstree – the world’s most sustainable film and TV studio. With 13 sound stages the studios are host to major motion pictures and television productions. The Rigging Account Manager is a full time position with responsibility across the entire range of the rental operational area. KEY RESPONSIBILITIES You will be responsible for managing the Construction, Electrical rigging accounts of productions on site at Sky Studios Elstree – this may also include other departments, when required, such as Grips, Stunts, SFX, VFX and Props etc. Working alongside the Rigging Coordinator you will manage the allocation of all departmental orders and sub hire. Cultivate and maintain strong, long-lasting relationships with existing and potential clients, ensuring exceptional customer service through responsiveness, professionalism, and resourcefulness. Act as a primary point of contact for clients, production teams, and vendors, delivering personalised service and tailored solutions. Manage incoming orders for rigging equipment, providing accurate quotes and overseeing the complete process from order to delivery. Act as the liaison between production crews, studios, and vendors, ensuring seamless communication and execution. Oversee and manage the day-to-day equipment requests for film and television productions, ensuring all needs are met with precision and efficiency. Coordinate customer deliveries and collections. Maintain and update detailed client records, including add-ons, exchanges, purchase orders (PO’s), sub-rentals, missing and damaged equipment, and returns (wrap). Collaborate with yard staff to ensure accurate processing of equipment orders, changes, and exchanges. Negotiate with sub-rental vendors and equipment suppliers to secure favourable pricing and ensure optimal service terms. Ensure completed paperwork is appropriately organised and sent to the billing department. Handle problem situations and resolve them as they arise. Facilitate equipment inspections with production teams, rental partners, and studio representatives to ensure compliance with industry standards and client expectations. Provide support and assume additional responsibilities as directed by the Senior Rigging Manager to enhance overall client service and operational efficiency.