Country:
United Kingdom
City:
Birmingham, United Kingdom ; Budapest, Hungary
Req ID:
About CRH
We are CRH, and we are committed to contributing to a more resilient and sustainable built environment. We understand the wider impact our businesses can make in supporting human activity. We continue to do this through the delivery of unique, superior building materials and products for use in road and critical utility infrastructure, commercial building projects and outdoor living solutions.
CRH (NYSE: CRH, LSE: CRH) is the leading provider of building materials solutions that build, connect and improve our world. Employing c.78,500 people at c.3,390 operating locations in 28 countries, CRH has market leadership positions in both North America and Europe. As the essential partner for transportation and critical utility infrastructure projects, complex non:residential construction and outdoor living solutions, CRH's unique offering of materials, products and value:added services helps to deliver a more resilient and sustainable built environment. The company is ranked among sector leaders by Environmental, Social and Governance (ESG) rating agencies. A Fortune 500 company, CRH's shares are listed on the NYSE and LSE.
Without you noticing our products, we are everywhere you live, work, and relax.
Our project portfolio includes some of the most sustainable and cutting:edge building projects around the world. Think of the asphalt on the Silverstone Grand Prix Circuit, the Paris Metro Rail project, but also the Louis Vuitton Museum in Paris, parts of the Burj Khalifa, and the Kennedy Space Centre.
Learn more about us through the following Link.
Position Overview
The Shared Service Management Lead is responsible for the delivery of services and the management of relationships with customers, ensuring alignment between technology services and business needs, driving continuous improvement and ensuring high service performance. This involves enforcing best practices in ITSM frameworks (like ITIL), overseeing the lifecycle of IT services, and driving initiatives that enhance service quality, customer satisfaction, and business alignment. This leadership role requires strong interpersonal skills, technical knowledge, and the ability to manage multiple teams and processes effectively.
The position focuses on the optimisation and enhancement of our shared services offerings within technology. The shared service management lead will be key to promoting a culture of continuous improvement and operational excellence across these services. The role requires overseeing customers across multiple global locations to ensure consistent, compliant and high:quality delivery of our services. The shared service manager will have a deep understanding of our services and customer expectations to ensure effective service delivery. This includes optimizing processes, anticipating potential issues, and implementing best practices to enhance customer efficiency and performance.
The Shared Service Management Lead is pivotal in driving effective IT service delivery, enhancing the customer experience, and supporting business objectives by aligning IT services with organisational goals.
Key Tasks and Responsibilities
In this role, you will:
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Act as a primary contact for customers availing of our managed services, identifying service opportunities with customers and defining a service catalogue that evolves to meet their needs.
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Foster a culture that prioritizes exceptional customer service, ensuring solutions and processes are designed and delivered to achieve outstanding service delivery outcomes for our customers.
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Be accountable for developing, delivering and maintaining a technology service strategy that delivers on customers needs, aligns with the CRH business strategy, and has reliability, resilience and cost effectiveness as its core.
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