Our Customer Service Advisors are the face of AD Williams, demonstrating our values and work principles. We have exciting career opportunities from our apprenticeship programme through to our intention to promote from within wherever possible. We want to encourage passionate people to reach their potential in an enjoyable and supportive environment. We offer competitive remuneration packages, including, a health cashback plan, a salary sacrifice pension scheme, cycle to work scheme and a discount scheme covering restaurants, grocery shopping, days out and much more. Our CSA’s identify opportunities to promote customer satisfaction and help embed a culture on site where everyone is responsible for the customer experience and works as a team to meet our customer expectations. Whether that be updating customers by phone, face to face, planning collection and deliveries, you will need to work as part of the site team. Main accountabilities: Liaising with and updating customers throughout the repair process Courtesy car administration Insurance Company Portals Understanding how to handle all types of the Company claims processes and procedures - insurer/fleet/in-house/retail etc. as agreed within Insurer Service Level Agreements To administer cash, credit card payments and banking To arrange deliveries and collections of vehicle with the relevant paperwork in place Filing and cleansing of systems and data To ensure all the offices and customer facing areas are clean and tidy To work together with recovery companies and loan car suppliers To make sure Customer Service Level Agreements are adhered to Skills & Experience: Experience working in an Office environment (essential) A strong customer focused background Excellent organisational skills Communication Proficient user of MS Office including word, excel (essential) Passionate about customer service Thank you for your interest in AD Williams, please ensure you have the required skills and experience before applying for this vacancy