POSITION: Part-Time Trainer, 4 Days(Beauty Therapist)
REPORTING TO: Studio Manager
RESPONSIBLE FOR: Delivering facial workouts and first-class customer service
LOCATION: FaceGym Studio
FaceGym is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face - in our Studios, on face-gym.com and at home. We are based in central London, working across the UK & USA!
Job Summary
The main function of this role is to carry out facial workouts and to drive exceptional customer service, sales and build client retention within our Studios. The role is responsible for promoting FaceGym’s services and retail offerings and offering exceptional customer experience.
Key Duties And Responsibilities:
Responsibilities for this role include, but are not limited to:
* Deliver all workouts in line with all FaceGym Workout protocols.
* Responsible for selling the brand’s unique offerings, workouts and homecare products within the Studio and when promoting the brand front of house.
* Proactively be aware of the power of body language, rapport building, mirroring and matching behaviours with every customer, adapting selling and customer service skills to different customer profiles and offering 5-star service to everyone.
* Have the confidence to overcome selling challenges and the ability to create retail theatre to attract and entice customers, incorporating the client journey and brand story whilst engaging with customers.
* Maintain an exceptional customer experience at every touch point of the customer journey.
* Responsible for meeting retail and service individual targets and KPI’s (key performance indicators).
* Ensure work stations are clean, presentable and well stocked with the necessary products and tools/equipment required to carry out the full range of workouts and necessary tasks.
* Have a strong focus on maximizing retail potential and client retention.
* Operate efficiently point of sale systems, card machines and tills.
* Build and constantly update knowledge on skincare, products and workouts.
* Communicate effectively and professionally with all the team, Studio Manager and FaceGym management.
* Use learning from each site to further develop your client's experience in store.
* Build on and constantly update your own knowledge on skincare, products and treatments.
* Ensure all Health & Safety guidelines are adhered to in relation to the sterilization and storage of all equipment.
* Ensure a high standard of personal hygiene is maintained; grooming guidelines followed, and emphasis is placed on cleanliness as in close contact with clients.
* Lead by example at all times ensuring that you portray a professional image and conduct yourself in a manner that represents the brand at a high standard.
* Establish an effective working relationship with the full team and management.
* Be skillful on Zenoti booking system.
Person Specification:
The ideal candidate will:
* Have NVQ 3 Beauty therapy qualification or equivalent.
* Have hands-on experience with customers.
* Have previous experience of working within beauty, retail and spa.
* Enjoy exploring opportunities and using own initiative.
* Possess exceptional customer service skills.
* Be a team player with inspirational social skills.
* Be articulate and a confident communicator.
* Have the ability to stay calm and positive during busy days.
* Have the ability to stand during a 6-8-hour shift.
* Be fully flexible across weekdays and weekends.
Our brand values
Teamwork
Adaptability
Ownership
Respect
Over To The Best Part, The Perks!
* Generous commission on retail.
* Exclusive Discounts: Enjoy personal, friends, and family discounts on our services, bringing the benefits of FACEGYM to your loved ones.
* Product Perks: Get 50% off FACEGYM products to help you look and feel your best.
* Special Celebrations: Celebrate your birthday or any special day with a paid day off, just for you.
* Supportive Resources: Access our free and confidential employee assistance program for personal and professional well-being.
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